Technical Writer Job at US Company in Washington
US Company - Washington, DC, United States, 20022
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Overview
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Overview
Job Summary:
Our North Stone Subsidiary is hiring a Technical Writer to support ITA’s enterprise IT infrastructure.
Job Duties and Responsibilities:
- Develop and maintain comprehensive documentation related to enterprise IT infrastructure, including system architecture, configurations, and troubleshooting procedures.
- Work closely with IT teams (networking, server, database, and security) to gather technical information and ensure accurate and up-to-date documentation.
- Create clear, user-friendly manuals, knowledge base articles, and internal reports to support operational teams and end-users.
- Ensure documentation meets organizational standards for clarity, format, and style.
- Collaborate with subject matter experts (SMEs) to ensure documentation aligns with current IT infrastructure and best practices.
- Continuously improve and update documentation to reflect changes in IT systems, tools, and processes.
- Manage and prioritize multiple documentation projects, meeting deadlines while maintaining high-quality output.
- Assist in creating training materials and guides for onboarding new staff or for use in cross-departmental training sessions.
- Provide support for disaster recovery and business continuity documentation.
- Other duties as assigned.
Job Requirements (Education/Skills/Experience):
- 3+ years of experience in technical writing, preferably in an IT or infrastructure-focused environment.
- Must be a US citizen with ability to obtain Public Trust clearance.
- Understanding of IT infrastructure, including networking, servers, databases, cloud platforms, and security protocols.
- Excellent writing, editing, and proofreading skills with the ability to communicate complex technical information clearly.
- Ability to collaborate effectively with technical teams and communicate with both technical and non-technical stakeholders.
- Strong attention to detail and ability to manage multiple projects simultaneously while maintaining a high standard of quality.