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Key responsibilities: Collaborate with ServiceNow Developers and Administrators to identify procedure and knowledge needs Create procedures to ensure consistently executed ServiceNow operations Create knowledge articles to support processes and procedures Assess previously published materials, updating as needed Maintain documentation standards for procedures, articles The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. The ServiceNow Technical Writer will participate in the implementation and user adoption of key technology processes migrating to the ServiceNow platform. The primary areas of analysis and writing work will be in ServiceNow support with a focus on producing and updating processes, procedures, and related knowledge articles. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Required Skills: Minimum of 3 years of experience writing procedures Experience writing knowledge articles or learning materials for users of ServiceNow Experience performing work as a part of an agile/scrum team using Jira for work tracking