Remote Technical Writer
Insight Global - Jersey City, New Jersey, United States, 07390
Work at Insight Global
Overview
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Overview
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . -An understanding of help desk workflows, including ticketing, call flow, and issue lifecycle is a plus.
-Experience as a technical support help desk agent or service center technician is a plus.
-Experience in ServiceNow Knowledge Management
-Experience in Banking, Financial Sales and Trading
-Work hours due to varying meetings typically falls between 6am-6pm EST -5+ years delivering end user training both in classroom and virtual to varied audiences with differing technical aptitudes
-5+ yrs hands on experience using and developing end-user content around the MSFT Suite of products and technologies
-Experience with creating, delivering, and distributing interactive e-learning and video content for both technical and non-technical end-users.
-Excellent command of the English language, both written and oral, with attention to detail; proofreading and visual layout skills a plus.
-Experience in writing and editing end-user documentation and writing training material for a technical audience.
-Prior experience with a KCS based Content Management System
-Ability to describe technical concepts and present them in a clear, professional, and concise manner in both oral and written forms.
-Organizational awareness and the ability to collaborate across different levels of the organization.
-Strong corporate presentation skills, with the ability to tailor the message to different audiences.
-Proven track record of successful project delivery. Able to work on multiple projects concurrently, often under tight deadlines.
-Ability to formalize and document processes into clear workflows for support teams to execute.