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Position Summary: The Quality Control/Quality Assurance (QC/QA) Analyst II will interface with our customer; review documents prior to submission; and review internal processes, documents, and forms prior to release. The QC/QA Analyst II will aid with the design of special procedures to maximize editorial quality and writer productivity. May work with internal/external personnel to determine QC plans. What You'll Do: * Review technical documentation and technical type materials for any grammar and spelling errors, making sure all work aligns with company standards. * Ensure all client-bound materials meet customer requirements, company style guides, and ISO 9001 standards. * Assist in internal and external ISO 9001 audits and help improve quality control processes. Not required but will train if you don't have experience! * Support the development of procedures to enhance efficiency and accuracy. * Work closely with internal teams to interpret specifications and maintain high-quality deliverables. * Participate in the development and refinement of quality control procedures. What You Bring: * Strong editing skills with experience in technical documentation * Familiarity with editing tools and style guides documentation * Minimum of 2 year's experience editing complete and complex documents * ISO 9001 Internal Auditor certification (or willingness to obtain and learn) * Strong grammar skills and attention to detail * Bachelor's degree in English or equivalent work experience * Ability to multitask on multiple jobs and being able to jump from one project to another Work Environment: * Hybrid office setting with occasional travel ( * Potential for overtime or weekend work when needed Benefits: * Flexible scheduling * Unlimited PTO * Hybrid work setting * Health/Dental/Vision Insurance with company allowance * Retirement plan(401K) & we are an ESOP company(Employee Owned) What you may have done in the past: * Some marketing roles * English professor or teacher * Documentation specialist * Technical editor * AND MORE! Equal Opportunity Employer: O'Neil & Associates, Inc. is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam Era or other eligible veteran status, or any other protected factor. Applicants must be authorized to work in the United States without sponsorship.