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Jewelry Television – 1st Shift At-Home Customer Service Representatives - Open Interviews

Location: JTV Knoxville - Parkside

Job Code: CUSTOMERSERVICEJTV

# of openings: 15

Open Interviews:

Jewelry Television will be hosting open interviews on March 4th, 2025, from 2pm-6pm for a limited number of full-time 1st Shift At-Home Customer Service Representatives at our 9600 Parkside Drive Knoxville, Tennessee headquarters.

All applicants who wish to attend are encouraged to apply for this position online at jtv.com/careers. If you would like to reserve an interview time prior to this date or have any questions, please call 800-913-8114 Monday – Friday between 10am - 10pm to speak with a hiring manager.

As a Jewelry Television At-Home Customer Care Service Representative, your focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers.

Date: Tuesday, March 4, 2025

Open Interviews Time:

2:00pm – 6:00pm

Location: Jewelry Television

Training for this position will be held at the 9600 Parkside Drive (Knoxville, TN) campus location and will consist of 3 weeks of in-person training. High-speed internet is a requirement of this position. Must be a resident of Tennessee.

Shifts Available:

10:00am – 6:30pm
11:00am – 7:30pm

Responsibilities:

1. Answers and responds to incoming customer calls with a high degree of courtesy and professionalism.
2. Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest.
3. Assists customers in purchasing items from a live television show.
4. Creates new customer accounts and updates existing customer account information.
5. Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.

Requirements:

1. Friendly and willing to provide outstanding customer service.
2. Excellent telephone skills.
3. Proficient computer, data entry, and online navigation skills.
4. Must have weekend and holiday availability and must be a resident of Tennessee.

Benefits:

• Weekly pay periods.
• At-home working environment.
• Outstanding employee benefit program with medical, dental, and vision coverage available.
• 401(k) matching contributions.
• Generous personal/vacation accrual policy.
• Exceptional employee discount on JTV products.
• 24-hour private Fitness Center for all JTV employees and their immediate family (Knoxville Campus).
• Our employee park features a Walking Trail, Frisbee Golf, Pickleball, Volleyball, and MORE! (Knoxville Campus).

Overview:

Jewelry Television (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 30+ year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touchpoints, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry-leading mobile optimized e-commerce platform, and a robust social media presence.

Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program.