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Join to apply for the Service Writer - SERVI004859 role at Wagner Equipment

Wagner Equipment Co. offers challenging career opportunities, extensive training, and employee development, along with a chance to grow your career and thrive under Wagner's reputation for excellence. We provide excellent benefits and the tools you need to maximize your potential and grow within Wagner.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours in your first year + 8 company-paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, with company contributions up to 7% for eligible employees
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU services including payroll deductions, savings, loans, VISA cards, and more
• Additional Benefits: Unum Supplemental Life Insurance, Aflac Critical Illness & Accidental Insurance, ID WatchDog, discounted employee phone plans

Job Responsibilities

• Schedule and coordinate all service work and parts order entry for machine repairs, reflecting the company's vision of working as One Professional Team.
• Manage all work order and paperwork responsibilities.
• Guide the work of Service Clerk(s) where applicable.
• Initiate and close all shop work orders as necessary.
• Create service estimates for customers prior to work, coordinate with customers for approval.
• Schedule and maintain records on safety training, vehicle inspections, etc.
• Handle incoming calls related to shop scheduling and customer inquiries.
• Review work orders, warranty jobs, and daily hours, and approve daily hours on each work order.
• Review service work in progress and ensure completion of customer jobs.
• Complete and submit parts exchange core reports timely.
• Organize and maintain paperwork, publications, and POs.
• Check requisitions for proper coding and figure dollar amounts on firm rates.
• Perform other duties as assigned by the manager.

Supervisory Responsibilities

• Assign work orders and schedule technicians.
• Direct Service Clerk(s) in clerical functions.
• Provide input for annual performance reviews.

Qualifications

• High School Diploma or GED; vocational training preferred.
• 5 years experience as a technician or comparable role.
• 3-5 years administrative/clerical experience.
• 3-5 years customer service experience.
• 1-3 years sales and supervisory/management experience.

Physical Demands & Skills

• Standing, walking, talking, sitting, use of hands & hearing.
• Occasional lifting up to 25 pounds.
• Data entry, communication, organizational, math skills.
• Knowledge of warranty procedures, Microsoft Word, Outlook, DBS, SIMSI, ET/SIS/SIS Web/STW.

Work Environment

• Moderate noise, indoors setting.

Additional Information

Employment is contingent upon pre-employment screenings, including background checks and drug testing. Duties and responsibilities may change at any time. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer and complies with applicable employment laws.