Frederickcountymd
Frederickcountymd is hiring: Emergency Communication Specialist R...
Frederickcountymd - Frederick, MD, United States, 21701
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Overview
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Overview
Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Wednesday, April 16th at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m.
During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to complete all steps during the hiring event and may be asked to return at a later time.
POSITION DETAILS:
Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits.
NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.
RESPONSIBILITIES:
QUALIFICATIONS:
KNOWLEDGE / SKILLS / ABILITIES:
PREFERENCE MAY BE GIVEN FOR:
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
EXAMINATION PROCESS (may include):
During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to complete all steps during the hiring event and may be asked to return at a later time.
POSITION DETAILS:
Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits.
NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.
RESPONSIBILITIES:
- Receive and process incoming calls of emergency, non-emergency, informational and business nature.
- Utilizing a protocol based call processing system, obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources.
- Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services.
- Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment.
- Monitor incidents and situational developments to coordinate the utilization of essential services and resources.
- Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures.
- Operate computer aided dispatch (CAD) system and other computer software products.
- Maintain computerized and manual records.
- Relay information to appropriate officials or agencies.
- Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies.
- Handle multiple tasks and track multiple in-progress incidents simultaneously.
- Perform other related duties as required.
QUALIFICATIONS:
- High school graduation or the equivalent.
- Minimum age 18 years.
- Possession of a valid automobile operator's license.
KNOWLEDGE / SKILLS / ABILITIES:
- Ability to maintain County Authorized Driver privileges.
- Ability to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due.
- Knowledge of Frederick County geography and surrounding areas.
- Effective keyboarding/data entry skills.
- Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems.
- Strong and effective spoken and written (English) communication skills.
- Ability to perform quickly and effectively in emergency situations.
PREFERENCE MAY BE GIVEN FOR:
- 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services.
- 911/emergency communications work experience.
- Data entry work experience.
- Customer service work experience.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
- While working in this position, the employee is required to constantly sit and perform repetitive motions.
- This position is subject to random drug testing to include marijuana.
- The employee selected for this position must successfully pass all knowledge, skills and abilities to be upgraded to an Emergency Communication Specialist III within 48 months of full-time employment or be terminated from employment.
EXAMINATION PROCESS (may include):
- An evaluation of training and experience.
- Attend mandatory departmental orientation.
- A computer-based test to evaluate your listening, comprehension, typing and decision-making skills.
- One or more panel interviews.
- A pre-employment psychological examination.
- A pre-employment Security-Sensitive background investigation.
- A pre-employment physical examination and drug test to include marijuana.