Conversational Designer
ApTask - Malvern, Pennsylvania, United States, 19355Work at ApTask
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Overview
Salary Range: $130K-$160K/Annum
Job Description:Functional Skills:Introduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills.Familiarity with chatbots, voice enabled devices, or other conversational channels.Ability to understand and write JavaScript.Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.Storyteller and editorial mindset with an ability to predict audience preferences.Experience Required:
Excellent communication and writing skills.Exceptional creative thinking, writing and persona building skills.2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in.Content development roles.Innovative thinker with the ability to come up with creative solutions.Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.Responsibilities:
Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.Creative thinking of user's conversational journey with a bot.Thinking of different ways in which a user can speak with a Human or Bot agent.Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.Develops mockups, flows, redlining and other creative prototyping related items.Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com