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Community Manager

Job Title: Community Manager

Location: United States, Remote - New York, New York (Occasional Travel Required)

Salary: $50,000-60,000 per year, depending on experience

About Us

At The Law Firm of Moumita Rahman, PLLC, we believe that trust and integrity are the cornerstones of every successful attorney-client relationship. Our mission is to empower individuals to achieve their immigration goals and inspire hope for a brighter future. We uphold the highest standards of compassion, excellence, and customer service, keeping our clients' best interests at the heart of every task.

As our online presence continues to grow, we are seeking a Community Manager to oversee and engage with our digital audience across multiple platforms. This role will be crucial in maintaining our brand reputation, fostering positive relationships with our community, and ensuring that all interactions align with our firms values and messaging. If you have a passion for social media engagement, reputation management, and brand protection, we want to hear from you.

Position Overview

The Community Manager will be responsible for monitoring, responding to, and managing comments, mentions, reviews, and online conversations across Instagram, Facebook, TikTok, YouTube, LinkedIn, Google Reviews, and external directories. This role requires a proactive individual who can engage with our community, moderate discussions, and escalate critical issues as needed. The ideal candidate will have experience in community management, social listening, and sentiment analysis to help shape how our brand interacts with the public.

This role works closely with the Social Media Manager to ensure brand consistency and collaborates with the Digital Response Team to handle direct messages.

Key ResponsibilitiesCommunity Engagement & Moderation

• Actively monitor and respond to comments, mentions, tags, and reviews across all social media platforms using Sprout Social, Meta Business Suite, Comment Guard, and native platform tools.
• Moderate discussions, ensuring a safe and respectful environment while enforcing community guidelines.
• Identify and flag sensitive, inappropriate, or crisis-related comments for escalation.
• Engage with followers in a way that reflects the firms values, fostering meaningful connections.
• Monitor external directories (Google Reviews, Yelp, Avvo, etc.), responding to reviews professionally and escalating concerns as needed.
• Assist in the development of a library of pre-approved responses to improve efficiency and maintain consistency in brand voice.

Reputation & Brand Management

• Track and analyze community sentiment, identifying trends and emerging concerns that may impact the firms reputation.
• Work closely with the Social Media Manager and Director of Marketing to strategically respond to negative feedback and de-escalate potential issues.
• Ensure responses align with company policies and messaging.
• Stay informed on industry trends and legal discussions in the immigration space to engage in relevant conversations.

Reporting & Insights

• Provide weekly reports to the marketing team detailing:
  • Volume of comments, mentions, and reviews.
  • Overall sentiment trends and key engagement metrics.
  • Common questions, concerns, or misinformation spreading in the community.
  • Recommendations for content adjustments based on engagement patterns.
• Identify opportunities for user-generated content and testimonials.

Qualifications

• 2-4 years of experience in community management, social media engagement, or a similar role.
• Strong understanding of social media platforms and best practices for Instagram, Facebook, TikTok, YouTube, LinkedIn, and Google Reviews.
• Experience with Sprout Social, Meta Business Suite, Comment Guard, or similar social listening tools.
• Exceptional written communication skills with the ability to adapt tone and style based on audience.
• Ability to handle sensitive topics with professionalism, empathy, and discretion.
• Strong analytical skills to assess sentiment trends and engagement insights.
• Highly organized with the ability to manage high-volume conversations efficiently.
• Experience in reputation management, crisis response, or customer service is a plus.
• Bilingual (English & Spanish) required.

Benefits & Perks

• Competitive salary with growth opportunities.
• Remote role with occasional travel to the NY office as needed.
• Health, dental, and vision insurance options.
• Professional development and training opportunities.
• Collaborative and supportive work culture rooted in integrity, trust, and care.
• The opportunity to make a real impact by helping people navigate the immigration process.

How to Apply

If you are passionate about community engagement and brand reputation, we invite you to apply.

The Law Firm of Moumita Rahman, PLLC is an equal opportunity employer.
We encourage applicants from diverse backgrounds to join our team.