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About the job Social Media Manager We have got the brands, We have got the stars, and We have got the power to achieve our mission, now all were missing is YOU! Becoming a part of our team means joining a team that values authenticity and embraces inclusion for all. We are searching for individuals who not only recognize the power of content but also enjoy a touch of fun and uniqueness. What you will do Deliver high-quality responses and proactive content and conversations to customers on social media channels and other messaging apps Respond to and resolve user queries related to domain and products assigned Collaborate with product teams, community experts, and stakeholders when resolving complex issues Identify, define, and share top emerging issues to key partners and stakeholders Serve as exemplar and mentor for team members in their interactions and communications Meet targets and SLAs (Service Level Agreement) for response, quality, guidelines, and goals Develop a basic understanding of automation and updating chat bots Invest in growing domain expertise, product knowledge, and community best-practices Gather social data and insights using native and external dashboards Mentor junior members to ensure successful onboarding and enablement QUALIFICATIONS AND SKILLS 3 years of client-facing social media management for a brand with multiple product handles and/or strategy experience in a creative agency setting Extensive experience managing social media channels Strong experience in ideation and execution of different strategic approaches Experience with and interest in TikTok, Instagram, Facebook, X, and Threads Experience creating stories, carousels, or static content for different platforms Experience with data, analytics and content reporting Strong copywriting and ideation skills Passion for delighting clients and going above & beyond Comfort in a fast paced sometimes unstructured working environment Leadership ability, able to guide and empower the team to achieve goals. Experience with Adobe Creative Suite is a plus A self-starter with a finger on the pulse of new innovations and opportunities. Spreads Joy! We look forward to hearing from you! Education: Experience & qualifications Bachelor's degree or certificate, preferably in a creative or technical domain, Fluent in English language with writing skills