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The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks.  Graphic design is only ten percent of this dynamic and fast-paced business.  If you are looking for a full time graphic design position, this is not the job for you.  It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise. Graphic Designer / Center Associate delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families. This entry-level graphic design position offers a unique opportunity to build turn-key skills.  Center associates learn how to promote, communicate, understand customer needs, cost, create, produce and supply design and final print work. As compared to a full-time graphic design position, you must produce what you design and design what the customer requires. The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner. RESPONSIBILITIES Understands and fulfills the needs of walk-in customers Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience Takes ownership of customers’ returning, packing, shipping, and/or print problems and offers viable solutions Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed Produces/designs, proofs, and updates materials for print projects using Adobe products Operates all equipment, software, and devices in an expert fashion and is willing to teach others Prioritizes and optimizes the work load to streamline the production flow Frequently multi-tasks while maintaining extreme attention to detail and high quality control Maintains a clean, organized, and safe working environment May open and/or close the store and perform end-of-day accounting, etc. Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services Performs other duties as assigned QUALIFICATIONS One year of customer service experience required (more preferred) Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field Aptitude to learn commercial printing and cutting equipment Able to work weekend days as required Strong computer skills, including Microsoft Office and Adobe Suites Knowledge and application of printing concepts Good communication and people skills Strong analytical and math skills Highly organized and detail oriented Good project and time management skills Able to work and complete tasks independently in a quick turn environment Able to work collaboratively High energy level Prompt, reliable, and responsible Able to lift 40+ pounds