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Digital Marketing Manager

Thibaut is seeking a Digital Marketing Manager to join our dynamic marketing team. Reporting to the Director of Marketing Communications, this role is responsible for the strategic planning, execution, and optimization of E-Mail marketing campaigns that drive new client activation, increase revenue, and enhance customer engagement.

We are looking for a data-driven marketer with a keen eye for analytics, segmentation, and performance optimization to develop impactful E-Mail marketing strategies that convert leads into loyal customers. The ideal candidate is growth-oriented, highly collaborative, and passionate about crafting compelling, results-driven E-Mail campaigns that strengthen our brand presence in the home design industry.

Key Responsibilities:

• Develop and execute targeted E-Mail marketing campaigns that drive revenue, shorten the purchase cycle, and increase client retention—focusing on abandoned cart flows, sample conversion, win-back strategies, and upsell opportunities.
• Leverage data and analytics to enhance E-Mail segmentation, personalization, and automation—delivering the right message at the right time to maximize engagement and conversions.
• Optimize customer acquisition and lead generation through website sign-up forms, digital advertising integration, conversion rate optimization, and automated prospecting workflows.
• Enhance customer lifecycle journeys by building dynamic E-Mail sequences tailored to key personas, including loyalty members, new subscribers, and high-value clients.
• Oversee E-Mail automation and trigger-based campaigns, ensuring seamless execution of workflows based on customer behavior and account activity. Collaborate with the Website Manager and Shopify Developer to refine marketing automation within Shopify.
• Analyze E-Mail marketing performance metrics (deliverability, open rates, click-through rates, conversions, and revenue attribution) using Klaviyo and Google Analytics. Apply A/B testing and multivariate testing to refine strategies and boost performance.
• Manage customer segmentation and list hygiene in Klaviyo, ensuring data integrity and seamless integration with Shopify and internal CRM systems.
• Create detailed reports and performance insights, translating analytics into strategic recommendations that drive business growth. Present actionable takeaways to leadership.
• Plan and execute an E-Mail content calendar that aligns with key product launches, editorial themes, and promotional campaigns.
• Collaborate with creative and cross-functional teams to ensure cohesive messaging, visually compelling E-Mail designs, and brand consistency across all marketing communications.
• Craft engaging content and storytelling-driven E-Mail campaigns, including designer spotlights, product education series, trend insights, and exclusive offers.
• Manage paid media initiatives by coordinating digital ad campaigns across various formats, such as social media, native articles, interactive cross-platform units, and sponsored content.
• Contribute to corporate digital marketing initiatives, including CRM platform enhancements, eCommerce integrations, and automation improvements.

Qualifications & Skills:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3+ years of experience in email marketing, preferably within a creative industry or consumer brand.
• Expertise in Klaviyo (required) and experience with Shopify (preferred) or similar e-commerce platforms.
• Curious and proactive mindset, eager to explore new E-Mail marketing trends, test innovative strategies, and stay ahead of industry best practices.
• Strong analytical skills with the ability to interpret data and optimize E-Mail campaigns based on key performance indicators.
• Enterprise mindset with the ability to think strategically about how E-Mail marketing contributes to overall business goals, cross-functional collaboration, and long-term scalability.
• Proficiency in Microsoft Excel, Google Analytics, and Adobe Creative Cloud.
• Excellent communication and copywriting skills, with the ability to craft compelling E-Mail content that drives action.
• Detail-oriented, highly organized, and results-driven.