Transdev North America is hiring: Lead Radio Dispatcher in Chula ...
Transdev North America - Chula Vista, CA, United States, 91911
Work at Transdev North America
Overview
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Overview
- Competitive compensation package of $29.00-$30.24 per hour
- Vacation: minimum of two (2) weeks
- Sick days: 7 days
- Holidays: 7 standard
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
- The Lead Radio Dispatcher uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.
- Provides verbal direction to Radio Dispatchers, Bus Operators, Road Supervisors, and others. Proactively intervenes, using all available resources, to ensure that the safest high-quality service is provided. Collaborates with local Transdev operating divisions and the Client regarding service interruptions, on-time performance issues, detours, bus stop concerns, lost & found items, service capacity, and other needs.
- Documents in various database systems, information on service incidents including accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
- Works with MTS Code Compliance and local law enforcement services as needed to maintain a safe and comfortable environment for passengers.
- Continuously reviews system performance display monitors and communicates with drivers that are off schedule, off route, late starting trips, or off headway.
- Uses standby buses and other resources to alleviate headway bunching, over capacity, or potential lost service due to mechanical failure or service incidents.
- Sends messages or calls to specific drivers/routes/areas regarding service needs, unplanned detours, missing persons, lost articles.
- High school diploma or equivalent, such as GED, required.
- Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one.
- 3 or more years of relevant transit supervisory experience required.
- Thorough knowledge of transit system regulations and operations.
- Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs.
- Good written and oral communication skills.
- Ability to organize and perform work efficiently; strong attention to detail.
- Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.