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Job ID: 2894865 | Amazon.com Services LLC Fire TV is the #1 best-selling streaming media player in the U.S. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a talented technical team and be responsible for key aspects of the software customer experience on our core SMP products. In this role you will lead the definition, and shepherd the development, of new features as well as important optimizations to the service, specifically related to improving customer engagement, retention, and monetization on device. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company (Amazon Video, AppStore, etc). This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. The ideal candidate has a passion for TV & video entertainment combined with an established track delivering break-out consumer technology products. Key Responsibilities: Contribute substantially to the vision, strategy and roadmap for primary customer journeys on Fire TV devices. Align key internal and external partners to ensure scalable solutions and excellence in execution. Lead prioritization and trade-offs among customer experience, schedule, performance and cost. Proactively identify and resolve issues that may impair the team's ability to meet strategic, roadmap, financial, and/or technical goals. Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon’s high quality bar and follows Amazon’s policies. Specify requirements for the technological systems and tools required to support the content operations business road map and goals. Partner with other Amazon groups as necessary to implement the strategy and manage exception processes. Ensure we protect Amazon’s high quality customer experience and provide an efficient and transparent experience for our developers and content providers. BASIC QUALIFICATIONS 7+ years of working directly with engineering teams experience. 5+ years of technical product or program management experience. 3+ years of software development experience. 5+ years of technical program management working directly with software engineering teams experience. Experience managing programs across cross functional teams, building processes and coordinating release schedules. PREFERRED QUALIFICATIONS 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience. Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules. Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr