Service Writer Job at Tri County International Trucks Inc in Flin...
Tri County International Trucks Inc - Flint, MI, United States, 48567
Work at Tri County International Trucks Inc
Overview
- View job
Overview
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customer's vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as required by Company and Franchisor
- Must have a minimum of 1-3 years work-related experience
- Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
- Valid CDL would be preferred.
- Proficient use of computers/business machines
- General knowledge of repairs and/or parts in a commercial/heavy duty trucks and/or construction equipment field is required.
- Must have strong technical, computer and software skills with the ability to learn the dealership maintenance management program.
- Must be able to work 7:00 a.m. - 4:00 p.m. Monday through Friday and some Saturdays 8:00 a.m. - 12:00 p.m.
- Valid operator's license (CDL a plus), drug screen and criminal clearances also required.
What We Offer:
- A generous and competitive pay plan
- Company paid uniforms
- Medical
- Dental
- Vision
- Legal Plan and Identity Theft insurance
- 401K Match
- Life & Disability Insurance (employer paid basic life and short term disability)
- Optional Life Insurance
- Closed on Sundays
- Paid vacation
- Six paid holidays
- Special employee pricing on parts and free truck rental
- Technician Performance Bonus Program