Communications Consultant IT Operations (Remote)
Trinity Health Mid-Atlantic - Lansing, Michigan, United States,![Trinity Health Mid-Atlantic](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Trinity Health Mid-Atlantic
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Employment Type:
Full timeShift:
Day ShiftDescription:Job Description SummaryCommunications Consultant for IT Operations with heavy skill concentration in marketing and communications along with project management, facilitation, and change management skills. As part of the Trinity Information Services IT Business Management Office, this individual will be responsible for internal marketing, communications, and content management for the Trinity Information Services (IT) organization.Job DescriptionESSENTIAL FUNCTIONSKnows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.Develops, executes, and operationalizes the Trinity Information Services Marketing and Communication program in alignment with the organization’s strategic priorities.Supports new colleague and leader orientation events in partnership with other IT Business Office colleagues.The daily work will include orchestrating/curating content and content delivery for the IT organization’s town hall, business management meetings, year-end pieces, and other artifacts to strengthen our brand and reputation.The role will also be responsible for SharePoint site administration and creating/managing the IT organization’s standard communication tools and templates.Serves as a liaison between business areas, the IT organization, and vendors in coordination with project managers to ensure solutions meet operational constraints. Creates innovative solutions to difficult situations.Recognizes current actions may have unintended consequences and anticipates and resolves a broad range of issues. Determines the need for process development/refinement, recognizes strategic opportunities for success, independently evaluates situations and outlines ramifications of multiple solutions/options.Cultivates relationships with cross-functional teams including Clinical, Revenue, Finance, and IT business lines to operationalize strategic initiatives. Provides coaching support to IT leaders to achieve change management outcomes.Researches best business practices within the organization to identify operational improvement opportunities for specific business units. Determines operational objectives by studying business functions, gathering information, and evaluating output.Leverages qualitative observations to perform research and identify quantitative data to drive decision-making.Leads facilitation, develops content, best practices, and monitors progress of one or more IT Centers of Excellence. Executes prioritized business plans and improvement opportunities that deliver high value to business customers.Develops and maintains extensive relationships across system office and RHM business and IT leaders. Responsible for maintaining effective communication on operating initiatives to ensure customer need and business outcomes are achieved.Other duties as needed and assigned by the manager.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.MINIMUM QUALIFICATIONSBachelor's degree in communications, healthcare, information technology, business administration or a related field, and a minimum of five (5) years of consulting or relevant leadership experience, or an equivalent combination of education and experience. Foundational knowledge of IT operations or IT project management required. Master's degree and people management experience preferred.Proficient knowledge in four or more (4+) business operations disciplines and supported business processes, with expert level knowledge in at least two disciplines.Strong interpersonal, consultative and relationship building skills to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience.Must possess a willingness to learn and develop skills, as well as give and receive constructive feedback.Demonstrated ability to lead in an ambiguous and highly collaborative, matrixed organizational structure. Minimum two (2) years of formal or informal leadership experience in a highly autonomous self-directed manner under frequently changing structures, requirements, and work priorities.Certification in PX Essentials and Root Cause Analysis training, or equivalent, required.Must be comfortable operating in a collaborative, shared leadership environment.Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSMust be able to set and organize own work priorities and adapt to them as they change frequently.This position operates in a typical office environment. The area is well-lit, temperature-controlled, and free from hazards.Incumbent communicates frequently, in person and over the telephone, with people in several different locations on technical issues.Must possess the ability to comply with Trinity Health policies and procedures.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Trinity Health is an Equal Opportunity Employer.
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