John Paul
Corporate Concierge - Marketing Specialist - Dallas, TX (On-Site)...
John Paul - Dallas, Texas, United States, 75215
Work at John Paul
Overview
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Overview
About John Paul
Who Are We? The World’s Best Concierge Provider. At John Paul Group, we pride ourselves on being the world leader in premium loyalty and customer engagement services. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability.
As we continue to expand and evolve, we are seeking talented and driven individuals who share our vision and can contribute to our success. Join our diverse and collaborative team to help shape the future of customer and employee loyalty and be a part of an award-winning company that truly values meaningful service beyond expectations.
Why join us?
John Paul is the world’s leader in premium concierge services. If you have a deep appreciation for superior service, join us in the pursuit of excellence where you can expect things like:
A real open-door policy
– Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you. Long-term support
– The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees’ longevity here. Competitive salary, paid time off, eligible quarterly bonuses, and other incentives Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more) Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support Employee engagement events (in-person and virtual) all year-round Opportunity to develop your talent and grow within John Paul or ACCOR (our parent company) brands across the world! Exclusive discount and travel programs with ACCOR Hotels and our preferred partners Receive an IATA card with additional travel benefits and discounts
About The Corporate Concierge Role The Corporate Concierge will foster meaningful relationships with clients by expertly managing those eager to experience our Concierge services. Through dedicated outreach and in-person communication, you will guide each client through the entire fulfillment process. You will work onsite in a collaborative environment with our client. Your exceptional customer service skills will empower you to illuminate the possibilities, clarify their program benefits, and address inquiries.
In this role, you will work on research requests ranging from travel planning to event ticket sales, gift recommendations, event planning, and on-site services coordination. This full-time position is located in the Dallas/Ft. Worth metropolitan area. Please note that this is not a remote position and requires on-site presence full-time; the hourly pay is $21.63. KEY RESPONSIBILITIES This position assists in the development of marketing and advertising initiatives as well as provide concierge support services You will work directly on client campaigns and creative design projects Assist with tracking and analyzing marketing campaign performance using analytics tools, providing reports and recommendations for improvement
Support the creation and editing of marketing materials, including brochures, newsletters, online content, and presentations Conduct research on lifestyle requests, including travel planning (domestically and internationally), event planning, museums and attractions, local activities, shopping and gifts, and more. Plan, research, and book complex travel, including airfare, private car service, car rentals, hotel accommodations, fine dining, theater plays, sporting events, concerts, cruise packages, vacation packages, and more. As an ambassador, provide exceptional service to all clients aligned with the John Paul brand. Assist in creating marketing collateral to promote the concierge service to clients. Edits and creates content for various platforms, requiring creativity and flexibility to adapt to different styles and audiences. Support our client’s brand awareness by selling local attraction tickets, merchandise swag, and order fulfillment. Assist with completing inventory audits for merchandise and event/attraction tickets. Work effectively with diverse teams, adapt to different personalities and working styles, and collaborate to achieve common goals, and maintain
a respectful and engaging work environment. Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality. Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization REQUIREMENTS Currently enrolled in Business, English, Communications or related field Graduate or current enrollment in a related Bachelors or Masters degree
Professional demeanor and the ability to represent the Company in a polished and professional manner Ability to communicate effectively with clients verbally and/or in writing Event, travel, and party planning experience preferred Ability to communicate professionally and respectfully at all times Ability to effectively manage all client requests and staying organized Ability to be adaptable and flexible to navigate changing circumstances Ability to identify problems, analyze situations, and develop creative solutions is essential. Technological Skills Square or a similar POS system Salesforce, AirTable, or other robust CRMs Microsoft Office Suite (Word, Outlook, Teams, PowerPoint) Canva or similar graphic design software EEO — We are an Equal Opportunity Employer John Paul is committed to providing a workplace free from discrimination and harassment. We value a diverse workplace and encourage men, women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. Furthermore, we expect every member of the John Paul community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss this with the Hiring Manager during contact. VISA REQUIREMENTS US Work Authorization is required.
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– Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you. Long-term support
– The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees’ longevity here. Competitive salary, paid time off, eligible quarterly bonuses, and other incentives Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more) Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support Employee engagement events (in-person and virtual) all year-round Opportunity to develop your talent and grow within John Paul or ACCOR (our parent company) brands across the world! Exclusive discount and travel programs with ACCOR Hotels and our preferred partners Receive an IATA card with additional travel benefits and discounts
About The Corporate Concierge Role The Corporate Concierge will foster meaningful relationships with clients by expertly managing those eager to experience our Concierge services. Through dedicated outreach and in-person communication, you will guide each client through the entire fulfillment process. You will work onsite in a collaborative environment with our client. Your exceptional customer service skills will empower you to illuminate the possibilities, clarify their program benefits, and address inquiries.
In this role, you will work on research requests ranging from travel planning to event ticket sales, gift recommendations, event planning, and on-site services coordination. This full-time position is located in the Dallas/Ft. Worth metropolitan area. Please note that this is not a remote position and requires on-site presence full-time; the hourly pay is $21.63. KEY RESPONSIBILITIES This position assists in the development of marketing and advertising initiatives as well as provide concierge support services You will work directly on client campaigns and creative design projects Assist with tracking and analyzing marketing campaign performance using analytics tools, providing reports and recommendations for improvement
Support the creation and editing of marketing materials, including brochures, newsletters, online content, and presentations Conduct research on lifestyle requests, including travel planning (domestically and internationally), event planning, museums and attractions, local activities, shopping and gifts, and more. Plan, research, and book complex travel, including airfare, private car service, car rentals, hotel accommodations, fine dining, theater plays, sporting events, concerts, cruise packages, vacation packages, and more. As an ambassador, provide exceptional service to all clients aligned with the John Paul brand. Assist in creating marketing collateral to promote the concierge service to clients. Edits and creates content for various platforms, requiring creativity and flexibility to adapt to different styles and audiences. Support our client’s brand awareness by selling local attraction tickets, merchandise swag, and order fulfillment. Assist with completing inventory audits for merchandise and event/attraction tickets. Work effectively with diverse teams, adapt to different personalities and working styles, and collaborate to achieve common goals, and maintain
a respectful and engaging work environment. Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality. Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization REQUIREMENTS Currently enrolled in Business, English, Communications or related field Graduate or current enrollment in a related Bachelors or Masters degree
Professional demeanor and the ability to represent the Company in a polished and professional manner Ability to communicate effectively with clients verbally and/or in writing Event, travel, and party planning experience preferred Ability to communicate professionally and respectfully at all times Ability to effectively manage all client requests and staying organized Ability to be adaptable and flexible to navigate changing circumstances Ability to identify problems, analyze situations, and develop creative solutions is essential. Technological Skills Square or a similar POS system Salesforce, AirTable, or other robust CRMs Microsoft Office Suite (Word, Outlook, Teams, PowerPoint) Canva or similar graphic design software EEO — We are an Equal Opportunity Employer John Paul is committed to providing a workplace free from discrimination and harassment. We value a diverse workplace and encourage men, women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. Furthermore, we expect every member of the John Paul community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss this with the Hiring Manager during contact. VISA REQUIREMENTS US Work Authorization is required.
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