US Company is hiring: Community Manager (Remote) in San Francisco
US Company - San Francisco, CA, United States, 94199
Work at US Company
Overview
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Overview
Role Overview
Key Responsibilities
- Community Engagement & Growth
- Build and nurture a vibrant community of Fireflies.ai users across Slack, Twitter, LinkedIn, YouTube and other forums.
- Design and execute community programs, such as AMAs, product discussions, and user spotlights.
- Track community metrics and improve engagement strategies.
- Product Education & Support
- Offer scalable customer support through Loom videos, office hours, webinars, and a community knowledge base.
- Assist users with Fireflies' AI apps, agents, and integrations to enhance workflows.
- Identify and promote innovative use cases and success stories from the community.
- User Feedback & Insights
- Provide early access to new features and gather structured feedback from the community.
- Conduct surveys and discussions to collect user input on product changes and design updates.
- Act as the voice of the community, advocating for user needs to the product team.
Requirements
- Experience managing online communities in SaaS or AI-driven companies (Twitter, Slack, LinkedIn, or other forums).
- Strong content creation skills (video tutorials, educational posts, guides).
- Excellent written and verbal communication skills with an empathetic approach.
- Analytical mindset to track engagement, user sentiment, and community health.
- Familiarity with SaaS, AI, automation, and productivity tools.
- Experience with customer success, user education, or content marketing.
You should be a great communicator:
- Take a look at our culture document: https://docs.google.com/presentation/d/1KkrWIbyjE-ZNHl5CFNbGjneuY-Z-mSERS_Ymnpt_o-E/edit
- We value overcommunication and candid feedback and want to build a no-bs, results-driven culture
Values that are important to us:
- You're data-driven and customer-focused
- You measure your results & automate when possible
- You get 10% better at something every week
- You have an internal compass and take accountability & initiative
- You thrive in globally distributed, 100% remote teams
Benefits:
- Competitive compensation
- Work remotely anywhere in your respective country
- Ability to move laterally within a team and grow rapidly
- Paid time off and flexible leave policy
- No boss culture
- Flexible working hours
- LGBTQ+ friendly
- Company Offsites
- Tech reimbursements
About us:
We are an equal-opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.