UX Design Manager
Whataburger - San Antonio, Texas, United States, 78208![Whataburger](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Whataburger
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Overview
Summary Description: This position supports the Digital Experience & Customer Care Director and Digital Product Managers in the development of Whatabrands digital products including .COM, mobile applications, social web presences, and in-unit touchpoints. Ensures that there is a consistent and effective omnichannel customer experience by developing conceptual models, interaction models, and interface designs that are both intuitive and delightful to users. Ensures the deployment of leading edge User Experience (UX) and User Interface (UI) design practices for Whatabrands digital products. Develops web and mobile application UX prototypes while directing external development partners as it relates to implementation of UX that meets Whatabrands standards.
Total Rewards:
Competitive Weekly PayBonus Program with 250% Upside PotentialPerformance for Pay Program - Eligibility to Receive a Pay Increase Once a Year, Based on PerformanceOpportunities for Career Development and GrowthHealthcare and Life Insurance BenefitsPaid Time Off - 5 Weeks on Day 1Flex Weeks - Remote Work ArrangementPaid Corporate Holidays401(k) Savings Plan with a Competitive Company MatchPaid Parental Leave*Short-Term DisabilityLong-Term DisabilityScholarship Program - Your and Your Dependents are Eligible!Whataburger Family Foundation (Hardship Grant Assistance)Discounted Meals For You and a GuestWireless Service DiscountsComputer & Software DiscountsFitness / Gym DiscountsAwards and Recognition For All You DoRetirement Celebration Program*Subject to meeting eligibility requirements
Responsibilities:
Develops and implements strategies for the intranet support team, services team, desktop & mobile support, system services administration, and the enterprise call center.Develops and implements strategies for the content management team including document management, workflow management, knowledge management, and Family Member experience.Develops and implements strategies for service request management including assessing enterprise service and work order management, call-in number support, technology enhancement tracking, and survey solutions.Works with senior leadership to identify gaps and opportunities to apply frameworks that substantially improve the performance of back office functions.Develops short-and-long term plans for various levels of senior leadership including anticipated deliverables, outcomes, economics, and required resources to sustain the transformation.Influences and communicates effectively with all levels of the organization on enterprise strategy utilizing presentations, context diagrams, and other supporting visuals. Builds cross-organizational consensus and commitment.Creates, maintains, and markets the enterprise vision and direction to department leadership.Consults on the implementation of business solutions based on the enterprise development.Champions long-range view of strategic impact on functional users and defends case for change and budget to meet requirements.Works to define and maintain SLAs for system services.Leverages User Center Design best practices for system implementations to represent business and user needs.Helps establish a fee for service model for Enterprise Business Systems.Develops team members' knowledge in respective areas of expertise. Performs frequent and substantial 1:1 coaching to establish and document goals and objectives for personal and professional growth. Inspires team members to attain goals and pursue excellence. Ensures that team members, under direct supervision, follow established procedures, practices, and policies for all areas. Oversees and manages direct reports to run the business.Assumes additional responsibilities as assignedEducation:
Bachelor's degree in Information Technology or equivalent work experience requiredMBA preferredExperience:
3+ years' experience supervising others at various organizational levels, preferably at a regional or higher levelProduct management experience developing and managing high-tech products and/or servicesExperience with projects involving system workflow and consolidation preferred6+ years' experience in Digital Product ManagementKnowledge, SKILLS, AND ABILITIES:
Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)Proficiency in JD Edwards (as applicable)Proficiency in SharePoint 2010, Oracle-Taleo, .Net, Numara-Footprints, Daptiv ppm, and Oracle-JD Edwards preferred.Knowledge of application development (.NET preferred)Understanding of the software development lifecycleUnderstanding of the interactive marketplace including its culture and consumersAbility to work in Agile / Lean Project work environmentAbility to take customer research and data and translate that into requirementsAbility to work with information and technology-focused teams, including internal and external stakeholders, to achieve common goalsStrong business planning, forecasting, problem solving, and analytical skillsAbility to work with information and technology-focused teams, including internal and external stakeholders, to achieve common goalsWorking knowledge of employment laws relating to employee relations and personnel administrationAbility to communicate, influence and negotiate decisions while motivating assigned staffAbility to work in a team environmentWorking Conditions/Travel Requirements:
Expected to work the necessary time to satisfactorily fulfill job responsibilitiesMust be able to report to work timely and as required by operational/business needsMust be able to work a full-time schedule and work outside of normal business hours when necessarySome travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary300 Concord Plaza Dr San Antonio TX 78216-6903