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This range is provided by Easy Clothes USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

UX & Product Specialist

About Us:

At Easy Clothes USA, we offer effortless European chic for women everywhere, blending timeless style with modern energy—at a price that feels as good as it looks. Our mission is simple: to make European-inspired fashion personal and accessible, empowering women to embrace confidence, comfort, and class in every moment.

We are committed to creating collections that balance affordable elegance with versatility, combining Parisian flair with practicality. Our pieces transition seamlessly from day to night, reflecting both timeless charm and modern trends. With a customer-first approach, we ensure that every design is thoughtfully selected, and every service is tailored to your needs.

Our brand believes in playful authenticity—merging the charm of European fashion with a relatable, modern touch that speaks to real women’s lives. Above all, we celebrate the value of kindness, both in our work culture and in how we connect with our customers. Here, we live by the motto: Be Human, Be Kind.

Overview:

As our UX & Product Specialist, you will be at the forefront of enhancing customer retention and optimizing the shopping experience for Easy Clothes through UX and product management on the website. Your role will be key in managing website and product layout, refining the user experience to keep customers engaged, increase repeat purchases, and maximize customer lifetime value through our loyalty program. With new collections dropping every two weeks, your strategies need to align with our marketing team's efforts & trends, ensuring that UX improvements and website layout complement product launches and seasonal campaigns. You will develop and execute initiatives that make shopping with Easy Clothes even more rewarding and seamless, from exclusive member benefits to website optimizations that reduce friction in the buying journey. Your goal is to increase customer retention, improve the online shopping experience, and drive conversions through strategic CX enhancements and an engaging loyalty program. This role demands a strong understanding in building & managing loyalty programs for online brands, along with strong financial skills to optimize & measure the program’s impact.

Key Responsibilities & Objectives:

• Develop and optimize Easy Clothes’ loyalty program to increase customer retention and repeat purchases, ensuring it aligns with collection launches and seasonal campaigns.
• Manage product placement and website layout to optimize conversions and experience.
• Identify and implement UX enhancements with our developers that streamline the shopping experience, reduce friction in the checkout process, and improve overall site navigation.
• Stay ahead of collection drops by ensuring loyalty incentives and website optimizations align with the latest product launches every two weeks.
• Conduct A/B testing and leverage data-driven insights to continuously refine the website experience, from homepage layouts to mobile usability improvements.
• Collaborate with the marketing team to integrate UX improvements into email, SMS, and social media campaigns, enhancing customer engagement.
• Monitor and track key UX and retention metrics such as bounce rates, conversion rates, repeat purchase rates, and customer churn to drive strategic improvements.
• Manage cross-functional coordination with design, development, and customer service teams to ensure a seamless customer experience across all touch points.
• Optimize budget allocation for loyalty initiatives, ensuring a strong return on investment while maximizing customer satisfaction and retention.
• Stay up to date on industry trends and best practices in loyalty marketing and CX to ensure Easy Clothes remains competitive in the e-commerce space.

Role Requirements:

• 3+ years experience in loyalty program management, UX optimization, or customer retention strategy, ideally within e-commerce or fashion.
• Deep understanding of e-commerce best practices, customer journey mapping, and conversion rate optimization (CRO).
• Ability to conduct A/B tests at a page level, ultimately to maximize website layout and engagement.
• Strong analytical skills to track and interpret customer behavior, loyalty engagement, and CX performance metrics.
• Proficiency in Shopify and experience with loyalty platforms (Okendo).
• Ability to execute A/B testing and data-driven decision-making to enhance user experience and retention strategies.
• Excellent organizational skills to manage multiple projects, align loyalty initiatives with frequent product launches, and anticipate customer needs.
• History of working collaboratively across teams (marketing, development, and customer service) to implement loyalty and CX improvements.
• Creative mindset to enhance customer engagement through loyalty perks, exclusivity-driven campaigns, and seamless CX enhancements.
• On-site 4 days a week + 1 day remote (Monday - Friday, Core Business Hours: 9 AM - 5 PM).
• Ability to commute to the new HQ 4 days a week (City of Commerce).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Retail Apparel and Fashion