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We are seeking a UX Researcher II to join our growing UX team. The ideal candidate will be passionate about UX Research and eager to contribute to the strategic direction of our Research team. Candidates should have a solid understanding of user behavior and the ability to convert insights into actionable recommendations. As a UX Researcher II, you will work collaboratively with designers, product managers, and developers to help ensure our products meet the needs and expectations of our users.

WHAT YOU WILL BE DOING

• Collaborate with product owners, project managers, business analysts, and UX designers to plan and conduct user research that supports product design decisions.

• Assist in designing and conducting qualitative and quantitative studies, including generative and evaluative research.

• Create research artifacts, presentations, and reference materials to effectively communicate research findings.

• Support the establishment of a research repository for documenting research activities.

• Work with cross-functional teams to provide research insights that align with business objectives.

• Present research findings to stakeholders to help inform product direction.

• Participate in efforts to enhance UX maturity and education within the organization.

• Mentor and support junior team members in research methodologies and practices.

WHAT WE NEED FROM YOU

• Required:

  • 3+ years of experience conducting user research in a product organization.

  • Proficiency with user research tools and platforms (e.g., Qualtrics, Maze, UserTesting.com, User Zoom).

  • Understanding of data collection methods and their appropriate applications.

  • Ability to communicate research results and methodologies to various stakeholders.

  • Experience assisting in workshops with internal teams and cross-functional stakeholders.

  • Strong emotional intelligence, interpersonal communication, and critical thinking skills.

  • Experience conducting user research and deriving insights through qualitative and quantitative methods.

  • Familiarity with Agile principles and working within a Sprint cadence.

  • Ability to create useful artifacts and reference materials that support design initiatives.

  • Proven ability to manage multiple tasks effectively and adapt to changing priorities.

  • Evidence of contributions to organizational outcomes based on research work (Case Studies, Portfolio).

  • Ability to work 100% on-site in Pontiac, Michigan.

  Preferred:

  • Degree in Human Factors, Social Sciences, Human Computer Interaction, User Experience Design, or a related field, or equivalent experience.

  • Working knowledge of accessibility standards (WCAG, 508 Compliance).

  • Familiarity with the mortgage or financial industry.

  • Experience supporting UX research initiatives within previous organizations.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.