Deka Lash MN - Knollwood
Studio MANAGER - DEKALASH(Full time) Job at Deka Lash MN - Knollw...
Deka Lash MN - Knollwood - Saint Louis Park, MN, United States
Work at Deka Lash MN - Knollwood
Overview
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Overview
Deka Lash, one of the fastest-growing brands in the beauty business and we are looking for world-class leaders to manage our studio. Are you such a leader? If so, bring your positive attitude and lash extension skills to us for a wonderful opportunity to grow with us.
This is a Full-Time position. Your time will be split between eyelash application and managerial duties. Although you will always be managing, we understand that you will also be applying lashes 60-80% of the time. Leading the staff will be a 100% commitment.
Job Responsibilities:
- Provide eyelash extensions personally, in addition to leading staff and managing the studio
- Leading by example by modeling all activities through self-involvement
- Maintaining the morale of lash artists through positivity, motivation, and support
- Ensure Deka Lash branding and culture through consistency and continuity in all actions
Client-focused Responsibilities (as a Lash Artist)
- Provide astonishing lashes
- Educate clients on how to properly care for their lashes
- Upsell memberships, services, and products
- Engage clients with world-class service, including check-in/out
Client-focused Responsibilities (as a Studio Manager)
- Encourage the highest level of customer service staff-wide
- Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media
Staff-focused Responsibilities
- Coordinate and monitor the hiring and training of Deka Lash studio Lash
Artists
- Phone screen and pre-interview; make interview/hiring recommendations
- Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth * Schedule Monthly pack meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
- Schedule bi-weekly meetings with each lash artist
- Create Action plans Create and manage staff schedules, including handling same-day staff call-outs
- Responsible for 90-day and annual Lash Artist performance evaluations
- Manage disciplinary actions involving Deka Lash studio staff, should they arise
- Facilitate 1:1 bi weekly development meetings with the lash artists
- Facilitate and develop monthly agenda based team meetings
Studio-focused Responsibilities
- Exceed industry sanitation standards
- Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
- Supervise and reinforce studio-level processes and systems
- Monitor and respond to studio email account
- Monitor and respond to studio and staff reviews
- Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
- Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits, and inventory management
- Ensure the facility is clean, stocked, properly maintained and operationally sound
Required Qualifications:
- SALON MANAGER LICENCE is a must.
- SALON MANAGER LICENCE is a must.
- Positive, proactive, and a team player
- Possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Have a strong work ethic, integrity and professional demeanor
- Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
- Ability to foster a TEAM environment
- Goal driven
- Must be available to work during extended studio hours (including nights and weekends)
- Must be accessible when unforeseen issues arise outside of working schedule
- Previous management experience in the beauty industry strongly recommended but not required
Job Benefits:
- Awesome compensation for awesome work!
- ✓ Above industry-standard base pay per hour ✓ Commission on every service performed and every product sold ✓ High-potential gratuity income ✓ Participation in an all-studio bonus program ✓
- FREE lash services and discounts on products
- Flexible, yet consistent, days and hours