CX/UX Manager
Aquent - Chicago, Illinois, United States, 60290Work at Aquent
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Overview
Be a key player in implementing the digital transformation strategy.Lead User Research:
Direct and oversee research to uncover user needs, pain points, and journeys. This includes customer journey mapping, user interviews, and leveraging customer data for design decisions.Coach and Lead Team:
Guide and mentor a team of CX/UX designers.Strategic Design Oversight:
Oversee the creation of intuitive and visually appealing UI/UX solutions across digital platforms (web, mobile apps, etc.), ensuring alignment with business objectives and user needs.Prototype Development:
Supervise the development of interactive prototypes to test design concepts. Analyze feedback to refine solutions and meet user expectations.Cross-Functional Collaboration:
Work with business, development, and design teams to ensure design feasibility and alignment with broader goals. Act as a bridge between teams to drive cohesive, user-centered design solutions.Content Integration:
Collaborate with content teams to ensure that all content supports the CX strategy and enhances the user experience.Trend Analysis and Adaptation:
Stay updated on emerging CX trends and technologies to continually adapt and improve user experience strategies.Performance Monitoring:
Monitor the performance of design solutions using analytics and make data-driven decisions to optimize the user experience.At least 12 years of technical project/program management experienceAt least 2 years in a lead roleORAt least 8 years of technical project/program management experienceAt least 2 years in a lead roleORAt least 14 years of technical project/program management experience
At least 2 years in a lead role
Additional Requirements:Qualified candidates (excluding current employees) must be legally authorized to work in the United States. We do not anticipate providing employment-related work sponsorship for this position.Desired Skills:Experience:
At least 4 years in CX design, UX design, or a related field, with a proven track record of leading user-centered design projects.Research Expertise:
Extensive experience in planning and executing customer research with advanced methodologies.Leadership and Communication:
Strong leadership skills with the ability to effectively communicate design choices to both users and stakeholders.Design Proficiency:
Deep understanding of user-centered design principles and methodologies, including usability testing and prototyping. Proficiency with design software such as Adobe XD, Sketch, Figma, or InVision.Visual Design:
Exceptional visual design skills with the ability to create compelling, high-fidelity product screens that align with brand standards.Analytical Thinking:
Strong problem-solving and analytical skills, with the ability to synthesize user research and data into actionable design strategies.
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