User Experience Athlete ( Night shift, Remote) Job at Ultrahuman ...
Ultrahuman - San Francisco, CA, United States, 94199
Work at Ultrahuman
Overview
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Overview
- Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
- Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
- Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
- Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
- User Journey Review: Proactively review the user journey to identify and address areas for improvement.
- Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
- Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.
- Send across a Loom Video answering the following questions to careers@ultrahuman.com.
- Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.
- Why Ultrahuman & health tech? ( I know we rock, but what's your special (and top) reason to make it here )
- According to you, what's the distinguishing factor between good and great customer experience?