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HR is transforming how we deliver crew experience through HR services across Vanguard. This program is a critical priority and central to HR’s strategy. Crew use HR services their whole careers. From onboarding to offboarding — and everything in between — HR Service Delivery is how crew interact with HR’s systems, content, support channels, benefits, training programs, and more. This user experience role will be an integral role to shape how the crew interact with HR. By proactively using data and analytics from our new ServiceNow technology, we will be able to design and enhance the workflows to create efficiency and effectiveness. This role: Creates user experience interface architecture strategies, and leads program-level initiatives to meet business goals. Leverages research, conceptualization, visual design, information architecture to resolve complex issues. Works with cross-divisional teams to coordinate and deliver design, prototype, and documentation to improve the user experience. Presents and recommends solutions to senior leaders, internal partners, and stakeholders. Researches the latest technology and devices including programming languages, network infrastructure, processes, web and mobile application development to produce efficient interactive solutions. Uses qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions. Collaborates with cross-divisional teams and product owners to define user and business requirements. Partners with the development team through to execution. Participates in special projects and performs other duties as assigned. Qualifications: ServiceNow experience. Five years related work experience, Two years of User Experience or User Interface experience. Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred. This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from our offices in Malvern PA. Relocation assistance is available to the Philadelphia area. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Our commitment to diversity, equity, and inclusion Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients. Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences. Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other. Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) . How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.