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Manager, UX Programs and Operations, Consumer UX

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info_outline X Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Sunnyvale, CA, USA.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience managing and scaling UX related programs.
• 10 years of experience driving operational efforts across organizations.
• 3 years of experience managing and developing a team.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.

Preferred Qualifications:

• Program Management experience within a Design or UX organization.
• Experience with the product development lifecycle.
• Experience leading across geographically distributed teams.
• Experience improving the velocity/productivity of teams, products, and systems.
• Knowledge of industry wide technology trends and issues.
• Ability to identify problems across organizations and create programs and processes to solve them.

About the Job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user-centered development.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Responsibilities

• Manage a team of UXers, providing leadership and support to cultivate their growth and development, while ensuring the team delivers high-quality outcomes for projects.
• Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large scale, high impact projects.
• Develop program roadmaps and establish user-centered project goals in line with long-term success.
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
• Advocate the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.