Warner Bros. Discovery
Visual Merchandise Associate (REG PT)
Warner Bros. Discovery - Chicago, Illinois, United States, 60601
Work at Warner Bros. Discovery
Overview
- View job
Overview
Warner Bros. Discovery Store Manager
Welcome to Warner Bros. Discovery the stuff dreams are made of. When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating whats next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. Major brands and networks under the Warner Bros Discovery umbrella include Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com. The Job Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London
The Making of Harry Potter and Warner Bros. Studio Tour Tokyo
The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made. Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 , Harry Potter New York
the iconic flagship store as well as offering an online experience at Harrypottershop.com. This position will support the Harry Potter Chicago store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. This role primarily oversees the visual merchandise segments of the business while inspiring and leading a team of brand specialists to deliver an ever-evolving guest experience for fans. Additionally, you will be expected to connect with our guests by providing excellent service and addressing their needs to enhance their shopping experience. The Daily Assists the store manager with interviewing, on-boarding, and training employees. Evaluates, coaches, and counsels store employees to meet all expectations. Conducts store staff meetings and attends all meetings as needed. Creates staffing and zoning plan for all associates within the store. Serve as lead point of contact for the store for all employees. Conducts yearly reviews and quarterly performance evaluations. Works closely with the store manager in strategies, core focuses and procedures. Performance manages and utilizes corrective actions if needed. Develops store succession plans with the support of the store manager and peers. Conducts discovery conversations to solve complex employee related problems. Opens and/or closes the store, assigns cash drawers, and completes financials, audits, sales reports, and other relevant paperwork as needed. Maintain a safe and clean work environment through coaching and education to ensure store safety guidelines. Ensures that all team members develop an understanding of product knowledge and product standards. Ability to create visually appealing displays that enhance the customer shopping experience. Ensures that visual displays are to brand and safety standards. Escalates and places facility and technical tickets for maintenance and repair. Oversees and drives profitability in specific areas of responsibility within the store. Is responsible for maintaining store shrink to acceptable parameters. Adheres to company policies for all cash handling processes. Fosters operational strategies to achieve store KPI's. Utilizes customer insight to improve the customer experience strategy. Oversees proper inventory levels within the store. Adheres to strategy plans to increase profitability within segments of the store. Promotes a positive and seamless guest experience. Strategizes with management team on how to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience. Fosters the stores sales strategy plan on customer engagement. Works with store leadership to promote customer retention plans. Works aside all internal partners on product placement through seasonal drivetimes and trends. The Essentials Minimum 4 years' experience in premium or high-volume retail management experience Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results Established time management, prioritization, and organizational skills Ability to communicate clearly and effectively with a positive attitude Proficiency with Word, Excel, PowerPoint Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.
Welcome to Warner Bros. Discovery the stuff dreams are made of. When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating whats next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. Major brands and networks under the Warner Bros Discovery umbrella include Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com. The Job Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London
The Making of Harry Potter and Warner Bros. Studio Tour Tokyo
The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made. Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 , Harry Potter New York
the iconic flagship store as well as offering an online experience at Harrypottershop.com. This position will support the Harry Potter Chicago store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. This role primarily oversees the visual merchandise segments of the business while inspiring and leading a team of brand specialists to deliver an ever-evolving guest experience for fans. Additionally, you will be expected to connect with our guests by providing excellent service and addressing their needs to enhance their shopping experience. The Daily Assists the store manager with interviewing, on-boarding, and training employees. Evaluates, coaches, and counsels store employees to meet all expectations. Conducts store staff meetings and attends all meetings as needed. Creates staffing and zoning plan for all associates within the store. Serve as lead point of contact for the store for all employees. Conducts yearly reviews and quarterly performance evaluations. Works closely with the store manager in strategies, core focuses and procedures. Performance manages and utilizes corrective actions if needed. Develops store succession plans with the support of the store manager and peers. Conducts discovery conversations to solve complex employee related problems. Opens and/or closes the store, assigns cash drawers, and completes financials, audits, sales reports, and other relevant paperwork as needed. Maintain a safe and clean work environment through coaching and education to ensure store safety guidelines. Ensures that all team members develop an understanding of product knowledge and product standards. Ability to create visually appealing displays that enhance the customer shopping experience. Ensures that visual displays are to brand and safety standards. Escalates and places facility and technical tickets for maintenance and repair. Oversees and drives profitability in specific areas of responsibility within the store. Is responsible for maintaining store shrink to acceptable parameters. Adheres to company policies for all cash handling processes. Fosters operational strategies to achieve store KPI's. Utilizes customer insight to improve the customer experience strategy. Oversees proper inventory levels within the store. Adheres to strategy plans to increase profitability within segments of the store. Promotes a positive and seamless guest experience. Strategizes with management team on how to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience. Fosters the stores sales strategy plan on customer engagement. Works with store leadership to promote customer retention plans. Works aside all internal partners on product placement through seasonal drivetimes and trends. The Essentials Minimum 4 years' experience in premium or high-volume retail management experience Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results Established time management, prioritization, and organizational skills Ability to communicate clearly and effectively with a positive attitude Proficiency with Word, Excel, PowerPoint Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.