Visual Keyholder - Antelope Valley Mall Job at H&M in Palmdale
H&M - Palmdale, CA, United States, 93552
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Overview
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Job Description
Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with H&M. You will actively drive sales and implement the Visual Identity. The Visual Keyholder will meet customer and colleague expectations and follow H&M procedures and standards.
This position reports to the Store Visual Manager.
Your Day-to-Day
- Sales and profit: Set garment presentation on the sales floor and windows according to the Commercial Handbook. Collaborate with the Department Manager to identify commercial opportunities and execute floor moves accordingly.
- Fashion Knowledge: Stay updated with current fashion trends. Share and educate the team on seasonal trends, campaigns, and brand standards.
- Customer Service: Ensure excellent direct customer service and support the store in delivering an outstanding customer experience.
- Visual Merchandising: Implement the Visual Identity through the Commercial Handbook. Create cohesive stories from windows to in-store displays, maintain high-quality garment presentation, and ensure smooth customer flow.
- Campaigns and Activities: Launch and maintain sales campaigns timely and according to standards.
- Operational Routines: Complete sample picking, execute floor moves, and ensure visual props and marketing materials are maintained and organized. Keep visual areas safe and current.
- Team Support & Development: Coach and develop the store team’s visual and commercial skills. Support succession planning for Visual Merchandiser roles.
- Communication & Legal Compliance: Ensure all visual and store communication complies with local legislation and company policies.
- Store Operations & Security: Perform opening/closing routines, manage timekeeping, and address safety and loss prevention issues.
Qualifications
What You’ll Need to Succeed:
- Positive, creative, eager to learn, and inclusive attitude.
- Passion for customer service and personal style.
- Ability to multitask in a fast-paced environment with attention to detail.
- 1-2+ years of relevant experience, preferably with keyholder responsibilities.
- Physical ability to lift over 20 pounds, stand for long periods, climb ladders, and use tools for displays.
- Flexible schedule, including nights and weekends. Ability to travel if needed.
Why You’ll Love Working for H&M
- Dynamic, diverse team environment.
- Growth and development opportunities.
- Express your personal style through dress code.
- Staff discount on H&M brands.
Additional Information
Job Status: Hourly, Non-Exempt
Compensation: $21.95 - 26.56/hour
EEOC Code: SLS
Benefits include staff discounts, health coverage, wellness programs, and more. We promote diversity and inclusion in our hiring practices.
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