Mindlance
Cisco Unified Communications Manager Architect
Mindlance - Chicago, Illinois, United States, 60290
Work at Mindlance
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Overview
Cisco Unified Communications Manager Architect
Cisco Unified Communications Manager Architect
2 days ago Be among the first 25 applicants This range is provided by Mindlance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$65.00/hr - $70.00/hr Direct message the job poster from Mindlance Title : CUCM Architect/Cisco Unified Communications Manager/Call Center Ops Architect/Contact Center Ops Architect/Contact Center Operations Architect/Call Center Operations Architect Duration : 11 months Location: Chicago, IL 60606 Top 3 skill sets required for this role: Propose IT future state architecture using architectural patterns - Cloud native, API first, Micro services , Event drive architecture, and identify solutions to digital product transformation and challenges in existing platform. Evaluate existing and emerging technologies on a regular basis for scalability , security, and integration potential Oversee the planning, cross-functional collaboration and execution for technical solutions and design of different product lines, including gathering and prioritizing product and customer requirements, defining the software architecture and design roadmap and working closely with the development team to ensure revenue and customer satisfaction goals are met. Nice to have skills or certifications: AWS Solution Architect or similar Experience with Contact center platform (eg Cisco etc) DevOps or Agile methodology expertise Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus. 10+ years of experience driving customer service transformation using Salesforce, MS Dynamics, or key Agent Desktop platforms. 10+ years architecting agent desktop solutions for end-to-end customer contact management including Call Pop, Case Management, Workforce Management, Call Routing, Operational KPI and best practices of call centers and their operations. 10 or more years of development experience in either Salesforce, MS Dynamics, NICE CXone and or Genesys CX environments. 5 or more years’ experience with development and consuming Web services (SOAP & REST) and clear understanding of SOA based web services. Understanding of OOP and efficient programming concepts to reduce tech debts. Experience with enterprise level CCaaS architecture for complex business needs. Experience creating and presenting to executive level stakeholders (technical and non-technical). Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Existing knowledge and/or industry certifications for one of these - Salesforce, MS Dynamics, NICE CXone and or Genesys CX and process automation technologies. Contact Center as a Service (CCaaS) software management and domain experience. One of these - MS Dynamics, Genesys CX , Salesforce Architect Experience, Nice CXone Studio experience Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. Proficiency in productivity applications like Confluence, JIRA, draw.io. 5 or more years’ experience as a Contact Center Solution Architect, with a strong focus on architectural design, implementation, and support of cloud contact center solutions. Knowledge of cloud security best practices and tools (e.g., IAM, KMS, Security Groups, etc.) Experience with CI/CD pipelines and tools such as Jenkins, GitLab, or AWS CodePipeline. Experience with containerization technologies such as Docker and Kubernetes. Proven experience in application optimization, including performance tuning, resource allocation, and scaling strategies. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Information Technology Industries Airlines and Aviation and Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at Mindlance by 2x Sign in to set job alerts for “Architect” roles.
Chicago, IL $100,000.00-$120,000.00 4 days ago Chicago, IL $94,000.00-$156,200.00 1 week ago Chicago, IL $100,000.00-$120,000.00 2 days ago Evanston, IL $80,000.00-$88,000.00 3 days ago Chicago, IL $106,400.00-$178,100.00 4 days ago Chicago, IL $90,000.00-$90,000.00 3 weeks ago Chicago, IL $47,800.00-$56,200.00 1 week ago Senior Communications and Enablement Manager, Global Partner Ecosystem
Chicago, IL $114,600.00-$203,400.00 4 days ago Senior Director, Regional Communications
Greater Chicago Area $85,000.00-$95,000.00 3 weeks ago Chicago, IL $80,336.75-$140,851.55 6 days ago Senior Manager of Compliance Communications
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Chicago, IL $114,750.00-$135,000.00 2 weeks ago Manager, Donor Communications & Content (Chicago/Hybrid)
Chicago, IL $82,000.00-$87,000.00 3 days ago Director, Strategic Communications and Marketing
Chicago, IL $85,000.00-$120,000.00 1 month ago Regional Communications Senior Specialist
Chicago, IL $83,100.00-$141,300.00 3 days ago Senior Manager, Communications - Commercial
Northfield, IL $110,240.00-$165,360.00 2 weeks ago Deerfield, IL $60,000.00-$87,000.00 2 days ago Senior Manager of Media Relations and External Communications
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Rosemont, IL $70,000.00-$80,000.00 1 month ago Chicago, IL $100,000.00-$156,000.00 1 week ago Senior Communication Strategist, Principal Gifts and Strategic Initiatives
Chicago, IL $100,000.00-$140,000.00 1 month ago Senior Executive Communications Specialist
Chicago, IL $117,600.00-$164,580.00 2 weeks ago Chicago, IL $55,500.00-$61,300.00 2 weeks ago Chicago, IL $50,000.00-$70,000.00 1 week ago Northbrook, IL $68,000.00-$90,000.00 2 weeks ago Elmhurst, IL $99,003.00-$138,604.00 3 weeks ago Digital Communications & Engagement Manager
Oak Brook, IL $98,000.00-$115,000.00 1 day ago Homewood, IL $85,000.00-$90,000.00 4 days ago Creative Content Associate Manager, Digital & Copy
Chicago, IL $50,000.00-$70,000.00 2 weeks ago Downers Grove, IL $67,000.00-$101,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Cisco Unified Communications Manager Architect
2 days ago Be among the first 25 applicants This range is provided by Mindlance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$65.00/hr - $70.00/hr Direct message the job poster from Mindlance Title : CUCM Architect/Cisco Unified Communications Manager/Call Center Ops Architect/Contact Center Ops Architect/Contact Center Operations Architect/Call Center Operations Architect Duration : 11 months Location: Chicago, IL 60606 Top 3 skill sets required for this role: Propose IT future state architecture using architectural patterns - Cloud native, API first, Micro services , Event drive architecture, and identify solutions to digital product transformation and challenges in existing platform. Evaluate existing and emerging technologies on a regular basis for scalability , security, and integration potential Oversee the planning, cross-functional collaboration and execution for technical solutions and design of different product lines, including gathering and prioritizing product and customer requirements, defining the software architecture and design roadmap and working closely with the development team to ensure revenue and customer satisfaction goals are met. Nice to have skills or certifications: AWS Solution Architect or similar Experience with Contact center platform (eg Cisco etc) DevOps or Agile methodology expertise Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus. 10+ years of experience driving customer service transformation using Salesforce, MS Dynamics, or key Agent Desktop platforms. 10+ years architecting agent desktop solutions for end-to-end customer contact management including Call Pop, Case Management, Workforce Management, Call Routing, Operational KPI and best practices of call centers and their operations. 10 or more years of development experience in either Salesforce, MS Dynamics, NICE CXone and or Genesys CX environments. 5 or more years’ experience with development and consuming Web services (SOAP & REST) and clear understanding of SOA based web services. Understanding of OOP and efficient programming concepts to reduce tech debts. Experience with enterprise level CCaaS architecture for complex business needs. Experience creating and presenting to executive level stakeholders (technical and non-technical). Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Existing knowledge and/or industry certifications for one of these - Salesforce, MS Dynamics, NICE CXone and or Genesys CX and process automation technologies. Contact Center as a Service (CCaaS) software management and domain experience. One of these - MS Dynamics, Genesys CX , Salesforce Architect Experience, Nice CXone Studio experience Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. Proficiency in productivity applications like Confluence, JIRA, draw.io. 5 or more years’ experience as a Contact Center Solution Architect, with a strong focus on architectural design, implementation, and support of cloud contact center solutions. Knowledge of cloud security best practices and tools (e.g., IAM, KMS, Security Groups, etc.) Experience with CI/CD pipelines and tools such as Jenkins, GitLab, or AWS CodePipeline. Experience with containerization technologies such as Docker and Kubernetes. Proven experience in application optimization, including performance tuning, resource allocation, and scaling strategies. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Information Technology Industries Airlines and Aviation and Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at Mindlance by 2x Sign in to set job alerts for “Architect” roles.
Chicago, IL $100,000.00-$120,000.00 4 days ago Chicago, IL $94,000.00-$156,200.00 1 week ago Chicago, IL $100,000.00-$120,000.00 2 days ago Evanston, IL $80,000.00-$88,000.00 3 days ago Chicago, IL $106,400.00-$178,100.00 4 days ago Chicago, IL $90,000.00-$90,000.00 3 weeks ago Chicago, IL $47,800.00-$56,200.00 1 week ago Senior Communications and Enablement Manager, Global Partner Ecosystem
Chicago, IL $114,600.00-$203,400.00 4 days ago Senior Director, Regional Communications
Greater Chicago Area $85,000.00-$95,000.00 3 weeks ago Chicago, IL $80,336.75-$140,851.55 6 days ago Senior Manager of Compliance Communications
Senior Director, Philanthropic Communications
Chicago, IL $114,750.00-$135,000.00 2 weeks ago Manager, Donor Communications & Content (Chicago/Hybrid)
Chicago, IL $82,000.00-$87,000.00 3 days ago Director, Strategic Communications and Marketing
Chicago, IL $85,000.00-$120,000.00 1 month ago Regional Communications Senior Specialist
Chicago, IL $83,100.00-$141,300.00 3 days ago Senior Manager, Communications - Commercial
Northfield, IL $110,240.00-$165,360.00 2 weeks ago Deerfield, IL $60,000.00-$87,000.00 2 days ago Senior Manager of Media Relations and External Communications
Communications Manager - Transportation (Engineering) (Hybrid)
Rosemont, IL $70,000.00-$80,000.00 1 month ago Chicago, IL $100,000.00-$156,000.00 1 week ago Senior Communication Strategist, Principal Gifts and Strategic Initiatives
Chicago, IL $100,000.00-$140,000.00 1 month ago Senior Executive Communications Specialist
Chicago, IL $117,600.00-$164,580.00 2 weeks ago Chicago, IL $55,500.00-$61,300.00 2 weeks ago Chicago, IL $50,000.00-$70,000.00 1 week ago Northbrook, IL $68,000.00-$90,000.00 2 weeks ago Elmhurst, IL $99,003.00-$138,604.00 3 weeks ago Digital Communications & Engagement Manager
Oak Brook, IL $98,000.00-$115,000.00 1 day ago Homewood, IL $85,000.00-$90,000.00 4 days ago Creative Content Associate Manager, Digital & Copy
Chicago, IL $50,000.00-$70,000.00 2 weeks ago Downers Grove, IL $67,000.00-$101,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr