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East Valley Office
Chandler, AZ 85226, USA

Description

Are you dedicated to delivering exceptional service and truly making a difference?

If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM).

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

1. Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
2. Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
3. Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
4. Solicit, negotiate and execute contracts for Association vendors and service providers.
5. Prepare and submit bid specs and work orders to vendors/service providers, as needed.
6. Plan, budget, advertise, execute and attend Association events with Boards/Committees approval.
7. Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
8. Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
9. Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
10. Review, modify, code and approve Association invoices.
11. Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
12. Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
13. Exhibit a proactive approach to management; provide leadership in planning future growth.
14. Perform other duties as directed.

Knowledge, Skills and Abilities:

1. Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
2. Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
3. High attention to detail.
4. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
5. Exceptional organization and tracking skills.
6. Ability to function efficiently in a high volume, fast-paced environment.
7. Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
8. Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands and Work Environment:

1. Must be able to work evening and weekends as needed for meetings and emergencies.
2. Utilizing personal automobile for commuting to and from assigned communities.
3. Walking communities to inspect common areas per management contract.
4. Sitting and standing for moderate periods of time.

Qualifications

Behaviors

Required

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Required

High School or better.

Experience

Required

2 years:

High school diploma or GED and two (2) years of full time, paid professional experience as a Community Manager/Property Manager including, proven customer service with a strong emphasis on problem-solving, knowledge and enforcement of governing documents, contract administration, vendor management, meeting facilitation, in-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid Driver's License.