Library Clerk - Multiple Departments/Locations
City of Cambridge, MA - Cambridge, Massachusetts, us, 02138Work at City of Cambridge, MA
Overview
- Apply
Overview
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Delivers exceptional and engaging customer service to the public.* Maintains orderliness and neatness in the library. Processes deliveries; merchandizes and shelves materials.* Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).* Assists patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.* Monitors public areas of library.* Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to other team members as needed.* Promotes library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.* Participates in trainings and workgroups for planning and implementing projects, programs, and initiatives.* Other duties as required for the good of the Library.
MINIMUM REQUIREMENTS:
Education and Experience: High school diploma or high school equivalency is required.
Knowledge, Skills, & Abilities:
* Knowledge and understanding of the Library's mission, vision, values and strategic priorities.* Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.* Strong customer service skills and commitment to public service.* Ability to work with a diverse population in an urban setting.* Effective communication and interpersonal skills and a positive attitude* Sound judgment and problem-solving skills, including ability to handle unexpected situations.* Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.* Knowledge of current technology and technological trends.* Ability to operate computers, equipment, software and systems.
PREFERRED QUALIFICATIONS: Bachelor's degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead .
WORK ENVIRONMENT:
* Works in assigned area, including public desk, office areas, training rooms, and various library locations as necessary.* Typical exposure to noise, stress and interruptions in a lively, urban public library.* Attends and participates in continuing educational programs designed to keep abreast of changes in profession.
SCHEDULE: The work week is 15 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedules are:
Boudreau Branch Clerk Position, L422-731:
* Monday: 10-3* Wednesday: 3-8* Friday: 10-3
Central Square Branch Clerk Position, L422-744:
* Monday: 1-6* Tuesday: 2-7* Wednesday: 2-7
Central Square Clerk Position, L422-745:
* Monday: 10-3* Wednesday: 10-3* Thursday: 3-8
O'Neill Branch Clerk Position, L422-747:
* Thursday: 12:30-6* Friday: 12:30-6* Saturday: 1-5
Valente Branch Clerk Position, L422-746:
* Tuesday: 10-3* Wednesday: 10-3* Saturday: 12-5
Valente Branch Clerk Position, L422-742:
* Wednesday: 3-8* Thursday: 1-6* Friday: 1-6 (Or off for Saturday)* Saturday: 12-5 (Saturday rotation# 1)
Valente Branch Clerk Position, L422-732:
* Tuesday: 3-8* Wednesday: 3-8* Friday: 1-6 (Or off for Saturday)* Saturday: 12-5 (Saturday rotation# 3)
REQUIRED DOCUMENTS:
Please upload the below documents to complete your application:
* Resume* Cover Letter