Calculated Hire
Technical Writer
Calculated Hire - Charlotte, North Carolina, United States, 28245
Work at Calculated Hire
Overview
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Overview
Technical Writer/Process Documentation
Onsite Charlotte, NC - Not considering candidates not local to Charlotte.
3-Month W2 Contract | 40 hours/week | Weekly Pay
Desired Start Date:
3/31/2025 Calculated Hire is seeking a
Process Documentation Consultant
to support the
Payments Operations teams
at a
Fortune 100 Financial Services
company. This role will play a key part in modernizing and standardizing operational procedures by creating, updating, and refining process documentation to align with evolving industry language and regulatory standards. This consultant will focus on both
Payments Processing
and
Payment Investigations
procedures, working closely with subject matter experts and product managers to ensure accurate, clear, and user-friendly documentation that supports day-to-day operations. Key Responsibilities: Document new operational processes and develop detailed, step-by-step procedures. Update and standardize existing documentation to reflect current industry terminology and best practices. Create supporting materials such as job aids and knowledge checks to ensure users understand and can apply new procedures. Translate complex technical concepts into clear, accessible language for end users. Collaborate with subject matter experts (SMEs) and leadership to validate and refine documentation. Present finalized documentation and updates in both written and visual formats (where applicable). Top Skills: Strong experience writing operational procedures, instructional manuals, and how-to guides. Ability to translate technical or complex concepts into simple, easy-to-follow documentation. Excellent written communication skills, with advanced proficiency in
MS Word . Experience developing user-friendly job aids and knowledge assessments. Skilled at gathering information and collaborating with cross-functional teams. Preferred Soft Skills: Curious, proactive, and inquisitive approach to understanding processes. Strong analytical skills to connect information and create cohesive narratives. Detail-oriented and organized with a commitment to accuracy. Tools & Software: MS Word
(expert-level) MS PowerPoint Process flow tools (basic experience; visual restrictions apply) Exposure to
Power Apps
(nice to have)
3/31/2025 Calculated Hire is seeking a
Process Documentation Consultant
to support the
Payments Operations teams
at a
Fortune 100 Financial Services
company. This role will play a key part in modernizing and standardizing operational procedures by creating, updating, and refining process documentation to align with evolving industry language and regulatory standards. This consultant will focus on both
Payments Processing
and
Payment Investigations
procedures, working closely with subject matter experts and product managers to ensure accurate, clear, and user-friendly documentation that supports day-to-day operations. Key Responsibilities: Document new operational processes and develop detailed, step-by-step procedures. Update and standardize existing documentation to reflect current industry terminology and best practices. Create supporting materials such as job aids and knowledge checks to ensure users understand and can apply new procedures. Translate complex technical concepts into clear, accessible language for end users. Collaborate with subject matter experts (SMEs) and leadership to validate and refine documentation. Present finalized documentation and updates in both written and visual formats (where applicable). Top Skills: Strong experience writing operational procedures, instructional manuals, and how-to guides. Ability to translate technical or complex concepts into simple, easy-to-follow documentation. Excellent written communication skills, with advanced proficiency in
MS Word . Experience developing user-friendly job aids and knowledge assessments. Skilled at gathering information and collaborating with cross-functional teams. Preferred Soft Skills: Curious, proactive, and inquisitive approach to understanding processes. Strong analytical skills to connect information and create cohesive narratives. Detail-oriented and organized with a commitment to accuracy. Tools & Software: MS Word
(expert-level) MS PowerPoint Process flow tools (basic experience; visual restrictions apply) Exposure to
Power Apps
(nice to have)