Gorgias
Senior Product Designer
Gorgias - New York, New York, us, 10261
Work at Gorgias
Overview
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Overview
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations - from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Please include portfolio link in CV
About the Design Team at Gorgias
At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we're craft-focused. We're all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).
We're scaling fast, and we're now looking for a
Senior Product Designer
who can bring a fresh level of energy, urgency, and innovation to the team.
What You'll Do
You'll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight. This role is ideal for a fast-moving, proactive designer who thrives in high-performance environments and wants to have outsized impact.
Key Responsibilities:
Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what's possible Bring a strong visual and interaction design sensibility to the team, elevating product quality Proactively identify UX opportunities and advocate for innovative solutions Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc. Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation Drive design reviews and contribute actively to critiques, mentoring other designers as needed Influence product and UX strategy with a "get it done" mindset Who You Are
We're looking for someone who combines excellent UI craft with a relentless drive for action and clarity.
You have:
A portfolio that demonstrates
exceptional UI craft
and a strong sense of interaction design and visual hierarchy (portfolio submission required) 3-5 years
of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments You're
customer obsessed,
deeply understand their problems and base your design decisions on their needs and goals Advanced skills in
Figma You're a self-starter who takes initiative and doesn't wait for permission to improve things An ability to influence teams and processes to drive change, not just follow along A direct communication style and high urgency - you value clarity, momentum, and fast decision-making Experience working with or contributing to design systems in cross-functional teams Nice to Have:
Familiarity with emerging AI-based design/prototyping tools like
Lovable, V0, Cursor
and other prompting design tools Background designing for AI-powered features or data-heavy tools Previous experience co-located with product and engineering teams in high-growth startups Based in or willing to relocate to
New York
or Paris Our Hiring Process Intro Call & Portfolio Review
- with Gerard (Talent Acquistion) Hiring Manager Interview
- with Bora (VP Product Design) Case Study Presentation
- to Bora, Emi & Chris (Product Design members) Leadership Interview
- with Thomas (VP of Product) Reference Check and offer
Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let's grow together!
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations - from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Please include portfolio link in CV
About the Design Team at Gorgias
At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we're craft-focused. We're all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).
We're scaling fast, and we're now looking for a
Senior Product Designer
who can bring a fresh level of energy, urgency, and innovation to the team.
What You'll Do
You'll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight. This role is ideal for a fast-moving, proactive designer who thrives in high-performance environments and wants to have outsized impact.
Key Responsibilities:
Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what's possible Bring a strong visual and interaction design sensibility to the team, elevating product quality Proactively identify UX opportunities and advocate for innovative solutions Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc. Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation Drive design reviews and contribute actively to critiques, mentoring other designers as needed Influence product and UX strategy with a "get it done" mindset Who You Are
We're looking for someone who combines excellent UI craft with a relentless drive for action and clarity.
You have:
A portfolio that demonstrates
exceptional UI craft
and a strong sense of interaction design and visual hierarchy (portfolio submission required) 3-5 years
of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments You're
customer obsessed,
deeply understand their problems and base your design decisions on their needs and goals Advanced skills in
Figma You're a self-starter who takes initiative and doesn't wait for permission to improve things An ability to influence teams and processes to drive change, not just follow along A direct communication style and high urgency - you value clarity, momentum, and fast decision-making Experience working with or contributing to design systems in cross-functional teams Nice to Have:
Familiarity with emerging AI-based design/prototyping tools like
Lovable, V0, Cursor
and other prompting design tools Background designing for AI-powered features or data-heavy tools Previous experience co-located with product and engineering teams in high-growth startups Based in or willing to relocate to
New York
or Paris Our Hiring Process Intro Call & Portfolio Review
- with Gerard (Talent Acquistion) Hiring Manager Interview
- with Bora (VP Product Design) Case Study Presentation
- to Bora, Emi & Chris (Product Design members) Leadership Interview
- with Thomas (VP of Product) Reference Check and offer
Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let's grow together!