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Cyber Communication Crisis & Reputation Manager Join to apply for the Cyber Communication Crisis & Reputation Manager role at Schneider Electric Cyber Communication Crisis & Reputation Manager 1 week ago Be among the first 25 applicants Join to apply for the Cyber Communication Crisis & Reputation Manager role at Schneider Electric Schneider Electric has an opportunity for a Cyber Communication Crisis & Reputation Manager to be based in one of the following locations: Boston, MA; Dallas or Houston, TX; Nashville, TN; Raleigh, NC. As the Cyber Communication Crisis and Reputation Manager, you will lead the communication efforts in response to cybersecurity incidents, controversial situation s, and reputational risks. You will be responsible for developing and executing crisis communication strategies, monitoring public sentiment, and ensuring a consistent, transparent response across stakeholder s during high-stakes or controversial situations at Schneider. As part of this role, you will cover cybersecurity incident / crisis , product vulnerabi lity & controversial situations. What will you do? Develop, update, and test communication playbooks including but not limited to: C omprehensive c ommunication strategies for various types of cybersecurity events (incident, crisis, controversial situations) to ensure a swift, consistent, and effective response P re-approved templates for communications assets ( n otification, letter, FAQ etc) Detailed communication processes for asset deployment, including key contacts and a step-by-step workflow to ensure clarity and efficiency. Serve as the C ommunication L ead for cybersecurity incident, crisis, controversial situations including but not limited to: Assess the situation g ather ing facts, develop clear messaging, and ensure transparency while minimizing risk . Inform and provide clear guidelines related to on-going situation internally to maintain alignment and consistency across teams. Draft public statements, provide guidelines for media inquiries and social media responses . Maintain trust by keeping employees, customers, partners, and investors informed with clear, timely updates. Monitor media coverage and public sentiment , providing insights to leadership and adjusting messaging as needed . Maintain records of all communication activities during incidents for audits and reviews Support post-incident review and debriefing, analyzing communication effectiveness and refining future response strategies . For security notifications: review, approve and support publication of monthly product security notifications when required . Communication-related projects : Maintain and enhance the Cybersecurity Support Portal (security notifications, reporting, Wall of Thanks etc.. ) Provide communication expertise and facilitate project achievement where applicable on projects related to vulnerability management & incident response (ex: newsletter , responses guidelines, technical documentation etc…) Education and Awareness: Raise employee awareness of the incident response lifecycle and disseminate guidelines on appropriate communication protocols during incidents to reduce the risk of misinformation or leaks . Offer customized live sessions on incident communication protocols to ensure buy-in, support and trust when the incident occurs. T ranslate technical details provided by cybersecurity experts into layman-friendly language for stakeholder s (Cyber experts) Align messaging to minimize legal risk while remaining transparent and compliant ( L egal) E nsure alignment between cyber -related communication and the organization’s overall messaging (Global Communications) What qualifications will make you successful for this role? 8 + years of previous e xperience in crisis communication , reputation management and/or related field Proven ability to develop and execute crisis communication strategies, including playbooks, pre-approved messaging and response workflows An experience in cybersecurity or product security communications is a plus Excelle n t English writing and messaging skills with the ability to draft public statements, FAQ, notifications, internal guidance Experience coordinating across multidisciplinary teams Media & social media monitoring skills, with the ability to assess sentiment and adjust messaging accordingly Understanding of legal and compliance aspects of public communication Comfort operating under pressure, managing time-sensitive situations with calm and clarity Attention to details and recordkeeping Ability to work in an international, virtual, and remote environmen t Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Advertising and Marketing Industries Automation Machinery Manufacturing Referrals increase your chances of interviewing at Schneider Electric by 2x Sign in to set job alerts for “Crisis Manager” roles. 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