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Summary

The Director of Video Games is a member of the Coeur d'Alene Casino Executive team and oversees all Video Games, technical aspects and team members throughout the Gaming Floor. The main purpose of this role is to maintain a high level of customer service in all Gaming areas, while supervising the various departments and employees as assigned. The Director of Video Games is eligible for annual merit increases as well as our management bonus pool.

Responsibilities

• Monitor the gaming areas utilizing advanced slot analysis, customer/employee feedback, complaints, and personnel experience.
• Supervision of the gaming departments or other departments as assigned; including but not limited to budget analysis, monitoring and serving the employees’ interests, keeping up morale, and enforcing Policy and Procedure.
• Protect the assets of the CDA Tribe and the integrity of the CDA Resort.
• Maintain an ongoing understanding of and enforcement of the CDA Tribal MICS.
• Provide excellent customer service to all customers and employees with the goal of creating the best gambling experience possible.
• Utilize basic computer programs.
• Utilize supervisory skills, such as Servant Leadership.
• Utilize customer service skills.
• Ensure the department’s core values are practiced by the gaming departments.
• Monitor employees on shift.
• Handle customer complaints and concerns while in the Casino
• Handle first contact with customers on casino disputes
• Use Microsoft Outlook to communicate with other executives, managers and employees on a daily basis
• Keep up to date on changes within the Resort
• Promote a positive work environment for the employees, keeping up morale

Qualifications

Education/Experience:

• Must be able to obtain a Coeur d’Alene Tribal Gaming License.
• Bachelor’s Degree required or ten or more years of related experience in lieu of a degree.
• Five years previous related experience managing a video gaming department required.
• Five years lead, supervisory or manager experience required.

Skills/Knowledge

• Must be able to manage all aspects of a Video gaming department.
• Understand the roles of every job within the oversight of the department.
• Analyze and decipher video gaming machine data.
• Understand slot performance, machine mix, floor layout best practices, and other skills to develop an effective and productive video gaming floor.
• Follow instructions precisely and work well in a team environment.
• Proficiency in Microsoft Word, Excel, and Outlook required; PowerPoint, Patron Management & ADP preferred.
• Ability to multitask handling customers, employees, and issues on any shift.
• Good written and verbal communication skills and organization skills required.

Physical Demands

The physical demands include frequently standing, walking, sitting, using hands, reaching, and talking or hearing. Occasionally lifting/moving up to 20 pounds. Ability to adjust focus is required. May work various shifts and more than 8 hours/day occasionally.

This description indicates the general nature and level of work performed. Actual duties may vary.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes, 4. All other applicants.