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The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Equipment Operation • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. • Ensures equipment is secure from theft and/or damage when in use. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Training/Staff Development • Assists in training technicians on all floor activities and on hotel and Encore service expectations. • Models and reinforces a positive working environment centered around company values. Operations Management • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. • Ensures the equipment sheets are updated and properly completed. • Works with team to establish coordinated communications for the management of events. • Attends venue meetings as needed (example = banquet event orders or pre-event conferences). Equipment Maintenance • Performs preventative maintenance on equipment to keep it presentable and in good working condition. • Leads the team in proper security, storage, transportation, and maintenance of equipment. • Bachelor's degree is preferred. • 3-5 year of audio-visual experience is required. • Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. Manages Ambiguity Financial Acumen For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Auditory/Visual Requirements • Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $22.Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Click here to view the benefits options for our employees worldwide.