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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Sr Lead User Experience Designer, you will play a pivotal role in shaping the user experience strategy and leading the design efforts across Lumen's portfolio. This role involves a higher level of strategic mindset & responsibilities, ensuring Lumen's products are intuitive, user-friendly, and meet the needs of customers.

The Main Responsibilities

• Provide thought leadership and strategic direction for the UX work, ensuring alignment with business goals and user needs.
• Refine journey maps and backstage blueprints based on continuous research findings, ensuring a seamless user experience.
• Consult on the implications of UX design decisions, providing expert advice to core teams and stakeholders.
• Work closely with core teams to ensure that user stories are appropriately slotted and prioritized.
• Improve usability metrics by making it easier for customers to configure, activate, and manage services.

What We Look For in a Candidate

• Bachelor's degree in a related field, Master's degree preferred.
• 10+ years of UX experience with proven experience in senior UX roles.
• Strong portfolio showcasing leadership and strategic design projects.
• Excellent collaboration and communication skills.
• Ability to work in a fast-paced, dynamic environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

What to Expect Next

Requisition #: 337282

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Application Deadline
03/11/2025