Diverse Staffing
Manager, Marketing Communication & Call Center Operations
Diverse Staffing - Indianapolis, Indiana, us, 46262
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Overview
Manager, Marketing Communication & Call Center Operations
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Manager, Marketing Communication & Call Center Operations
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Diverse Staffing Manager, Marketing Communication & Call Center Operations
Join to apply for the
Manager, Marketing Communication & Call Center Operations
role at
Diverse Staffing Direct message the job poster from Diverse Staffing Sourcing Services Manager @ Diverse Staffing | Technical Recruiting
Diverse Staffing Services, Inc., one of the fastest-growing staffing firms in the U.S., is seeking a Manager of Marketing Communication & Call Center Operations to lead the transformation of how we communicate with clients, candidates, and internal teams across the country. This onsite role at our Indianapolis headquarters blends strategic marketing leadership with hands-on call center operations. You’ll be empowered to build and scale a high-performance communication center while collaborating across departments to drive innovation and results. What You’ll Do: Build & Lead the Call Center Launch and manage a call center focused on lead generation, customer engagement, and retention Define KPIs, SLAs, and call workflows with a focus on sales performance and user experience Oversee technology implementation (CRM, progressive dialers, system integrations) Hire, train, and lead a small team (3–5 staff) with potential to grow Marketing Communications Strategy Lead multi-channel outreach (email, SMS, voice) using automation platforms Develop outbound messaging sequences and campaigns to support candidate and client engagement Coordinate with sales, tech, HR, and delivery teams for brand and message consistency Cross-Functional Collaboration Align call center efforts with broader business goals Integrate tools and systems (Sense, Ringover, Go High Level, Zapier, HubSpot, ATS/CRM) Partner with internal teams to optimize communication workflows Performance & Optimization Track campaign and call center metrics, adjusting strategy to meet KPIs Ensure compliance with data privacy, telecommunication regulations, and internal policies What You Bring: Bachelor’s degree or equivalent experience 5+ years of call center or high-volume communication experience, including 2+ years in a leadership role Hands-on experience building or managing a call center from the ground up Strong knowledge of communication sequencing, scripting, and multi-channel marketing Proficiency with CRM and telephony tools (Ringover, Go High Level, Zapier, SendGrid, Twilio) Strong communication, project management, and analytical skills Preferred: Experience in the staffing or recruiting industry Familiarity with AI-driven marketing and automation platforms Proven ability to drive results through integrated marketing and operations strategy Why Join Diverse Staffing? At Diverse Staffing, we're tech-powered and people-first, redefining how staffing services are delivered nationwide. Join our award-winning team and help shape the future of marketing communication in staffing. Lead with purpose. Innovate with tech. Make a national impact. How to Apply: Click “Apply” or send your resume to OnlineAppInternal@DiverseStaffing.com. This position is onsite in Indianapolis, IN. Diverse Staffing is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, Business Development, and Information Technology Industries Marketing Services, Advertising Services, and Staffing and Recruiting Referrals increase your chances of interviewing at Diverse Staffing by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Marketing Communications Manager jobs in
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Join to apply for the
Manager, Marketing Communication & Call Center Operations
role at
Diverse Staffing Manager, Marketing Communication & Call Center Operations
Join to apply for the
Manager, Marketing Communication & Call Center Operations
role at
Diverse Staffing Direct message the job poster from Diverse Staffing Sourcing Services Manager @ Diverse Staffing | Technical Recruiting
Diverse Staffing Services, Inc., one of the fastest-growing staffing firms in the U.S., is seeking a Manager of Marketing Communication & Call Center Operations to lead the transformation of how we communicate with clients, candidates, and internal teams across the country. This onsite role at our Indianapolis headquarters blends strategic marketing leadership with hands-on call center operations. You’ll be empowered to build and scale a high-performance communication center while collaborating across departments to drive innovation and results. What You’ll Do: Build & Lead the Call Center Launch and manage a call center focused on lead generation, customer engagement, and retention Define KPIs, SLAs, and call workflows with a focus on sales performance and user experience Oversee technology implementation (CRM, progressive dialers, system integrations) Hire, train, and lead a small team (3–5 staff) with potential to grow Marketing Communications Strategy Lead multi-channel outreach (email, SMS, voice) using automation platforms Develop outbound messaging sequences and campaigns to support candidate and client engagement Coordinate with sales, tech, HR, and delivery teams for brand and message consistency Cross-Functional Collaboration Align call center efforts with broader business goals Integrate tools and systems (Sense, Ringover, Go High Level, Zapier, HubSpot, ATS/CRM) Partner with internal teams to optimize communication workflows Performance & Optimization Track campaign and call center metrics, adjusting strategy to meet KPIs Ensure compliance with data privacy, telecommunication regulations, and internal policies What You Bring: Bachelor’s degree or equivalent experience 5+ years of call center or high-volume communication experience, including 2+ years in a leadership role Hands-on experience building or managing a call center from the ground up Strong knowledge of communication sequencing, scripting, and multi-channel marketing Proficiency with CRM and telephony tools (Ringover, Go High Level, Zapier, SendGrid, Twilio) Strong communication, project management, and analytical skills Preferred: Experience in the staffing or recruiting industry Familiarity with AI-driven marketing and automation platforms Proven ability to drive results through integrated marketing and operations strategy Why Join Diverse Staffing? At Diverse Staffing, we're tech-powered and people-first, redefining how staffing services are delivered nationwide. Join our award-winning team and help shape the future of marketing communication in staffing. Lead with purpose. Innovate with tech. Make a national impact. How to Apply: Click “Apply” or send your resume to OnlineAppInternal@DiverseStaffing.com. This position is onsite in Indianapolis, IN. Diverse Staffing is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, Business Development, and Information Technology Industries Marketing Services, Advertising Services, and Staffing and Recruiting Referrals increase your chances of interviewing at Diverse Staffing by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Marketing Communications Manager jobs in
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Indianapolis, IN $127,200.00-$190,900.00 1 week ago Integrated Marcom Strategic Events Manager - Bioscience Production
Indiana, United States $102,200.00-$170,300.00 4 days ago Indianapolis, IN $101,100.00-$158,950.00 5 days ago Product Marketing Manager, liat Respiratory Portfolio
Indiana, United States $104,000.00-$131,000.00 10 minutes ago Channel Marketing Manager, College & Commercial
Indianapolis, IN $70,000.00-$95,000.00 3 weeks ago Sr. Manager / Director of Growth Marketing & Subscription Management
Marketing, Sales, and Digital Media Manager- Stuart C. Siegel Center
Sales & Marketing Director for Senior Community
Associate Director of Marketing, Lilly Brand Office
Indianapolis, IN $122,250.00-$179,300.00 11 minutes ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr