eCommerce Specialist - Video Chat, DC (Orlando, FL) - Bench Full ...
B in the Walt Disney World® Resort - Orlando, FL, United States, 32885
Work at B in the Walt Disney World® Resort
Overview
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Overview
eCommerce Specialist - Video Chat, DC (Orlando, FL) - Bench Full Time
As an eCommerce Specialist at Disney, you will provide outstanding guest service through video chat, assisting guests with their accessibility needs and booking services. You will enhance the digital experience on the website and the My Disney Experience application while demonstrating problem-solving skills in a fast-paced inbound contact center environment. This role includes training and performance assessments to ensure top-notch service, with a focus on inclusion and user satisfaction.
eCommerce Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service. They provide support for the Guests' accessibility needs using our many services available for Guests with disabilities and apply their proficiency in planning bookings to ensure an outstanding experience. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.
They will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. to 12:15 a.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.
The starting pay rate for this position is $18.90/hour.
Basic Qualifications- Sales and service experience in a customer service or contact center environment with knowledge and interest in Disney property, products & services.
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
- Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills.
- Written, verbal, and interpersonal communication skills.
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KeywordseCommerce Specialist, Disney Central, Guest Service, Accessibility Services, Customer Support, Video Chat Assistance, Digital Experience, Contact Center, Disney Products, Problem Solving
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Hospitality