Accor Hotels
Assistant General Manager, Library Bar & Clockwork
Accor Hotels - San Francisco
Work at Accor Hotels
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Overview
Company DescriptionWho We AreA Storied Past. A Brilliant Future.For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.Why work for Fairmont?A Rich HistoryJoin a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.A Culture of ExcellenceBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.Grow, Learn and Enjoy!Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.New Energy for A Storied LandmarkAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Job DescriptionReporting to the GM, Library Bar + Clockwork Champagne and Cocktails, your duties will include:To instill and drive a culture of service and hospitality and exceed customer satisfaction survey scores as set.Engaging the team to deliver the highest level of service possible.Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.Drive revenue through maximizing seating and meal periods, monitoring seating times and booking trends.Implement a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.Responsible for the day-to-day operations of the venues and ensures a high level of guest satisfaction.Actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions.Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged.Participate in long-term strategic planning to ensure success of both venues.OS&E inventory control, effectively using the stewarding resources to ensure the restaurant is always fully stocked with all necessary items for service.Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations.Ensure that teams are set up for success and that both venues are well recognized throughout the country and within North America.Keep up with and implement food and beverage trends within the venues.Work with other food & beverage leaders within the hotel to ensure the whole division is successful.Physical Aspects of Position (included but not limited to):Constant standing and walking throughout shift.Frequent lifting and carrying up to 50 lbs.Constant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and ramps.
QualificationsService-focused personality is essential and previous leadership experience required.Proven ability to build and maintain good relationships with all stakeholders.Communicate thoughts, actions and opportunities clearly with strong networking skills.Ability to lead by example, believe in a strong team culture and set the scene for high performance.Prior Restaurant General Manager experience essential.Must be passionate about customer service and food and beverage with a focus on Cocktail culture.Proven track record of successful management roles.Be aware of and up to date with Food & Beverage trends.Actively participate within the food scene in Toronto and have the hospitality gene.
Additional InformationWhat’s in it for you?• Free Meals:
Tasty meals on us every shift.• Travel Discounts:
Sweet deals at Accor hotels worldwide.• Dry Cleaning:
Free dry-cleaning for your work gear.• Skill Up:
Custom learning programs to boost your talents.• Impact:
Join our CSR, Sustainability, and DEI Committees.• Level Up:
Unlock new career heights with exciting growth paths.BE PART OF OUR FUTURE.Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
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Job DescriptionReporting to the GM, Library Bar + Clockwork Champagne and Cocktails, your duties will include:To instill and drive a culture of service and hospitality and exceed customer satisfaction survey scores as set.Engaging the team to deliver the highest level of service possible.Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.Drive revenue through maximizing seating and meal periods, monitoring seating times and booking trends.Implement a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.Responsible for the day-to-day operations of the venues and ensures a high level of guest satisfaction.Actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions.Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged.Participate in long-term strategic planning to ensure success of both venues.OS&E inventory control, effectively using the stewarding resources to ensure the restaurant is always fully stocked with all necessary items for service.Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations.Ensure that teams are set up for success and that both venues are well recognized throughout the country and within North America.Keep up with and implement food and beverage trends within the venues.Work with other food & beverage leaders within the hotel to ensure the whole division is successful.Physical Aspects of Position (included but not limited to):Constant standing and walking throughout shift.Frequent lifting and carrying up to 50 lbs.Constant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and ramps.
QualificationsService-focused personality is essential and previous leadership experience required.Proven ability to build and maintain good relationships with all stakeholders.Communicate thoughts, actions and opportunities clearly with strong networking skills.Ability to lead by example, believe in a strong team culture and set the scene for high performance.Prior Restaurant General Manager experience essential.Must be passionate about customer service and food and beverage with a focus on Cocktail culture.Proven track record of successful management roles.Be aware of and up to date with Food & Beverage trends.Actively participate within the food scene in Toronto and have the hospitality gene.
Additional InformationWhat’s in it for you?• Free Meals:
Tasty meals on us every shift.• Travel Discounts:
Sweet deals at Accor hotels worldwide.• Dry Cleaning:
Free dry-cleaning for your work gear.• Skill Up:
Custom learning programs to boost your talents.• Impact:
Join our CSR, Sustainability, and DEI Committees.• Level Up:
Unlock new career heights with exciting growth paths.BE PART OF OUR FUTURE.Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
#J-18808-Ljbffr