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The primary responsibility of this role is - under general supervision perform a variety of tasks related to content for the video catalog quality. This could involve tasks such as checking and/or fixing Metadata, performing quality checks on content, validating image quality, and performing checks to qualify user experience for content viewing on the TV and related tasks. The associate will require the use of software and/or tools for fixing and capturing data on a daily basis. The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the Standard Operating Procedure. The individual will also need to be able to raise a flag depending on the situation, for example, the functionality of the tool.

If the following job requirements and experience match your skills, please ensure you apply promptly.

IMPORTANT: This is not a remote position; you are required to work on site. Open to Costa Rica applicants expected to work from the SJO10 Site in Calle Blancos. BASIC QUALIFICATIONS - Experience with Microsoft Office products and applications. - Experience with Excel. - 1+ years of previous experience in an English contact center environment. - Demonstrated strong analytical and logical skills. - Strong verbal and written communication skills. - Proven ability in internal and external stakeholder management. - Proven ability to work under pressure. PREFERRED QUALIFICATIONS - 1+ year of experience in Amazon Prime Video related operations. - 1+ years experience in editing, quality assurance, or publishing-related operations. - Ability to view and analyze sensitive content. - Comfort working in a fast-paced, highly collaborative, dynamic work environment. - Ability to work with minimal supervision. - Educational qualification of Bachelor’s Degree or equivalent experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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