Aimbridge Hospitality
Aimbridge Hospitality is hiring: Extended Stay America Newport Ne...
Aimbridge Hospitality - Yorktown, VA, United States, 23693
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Overview
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Overview
Extended Stay America Newport News ? Yorktown - Front Desk Agent
Join us to apply for the Extended Stay America Newport News ? Yorktown - Front Desk Agent role at Aimbridge Hospitality.
About the Role
The Front Desk Agent is essential to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay for all guests. This role involves managing guest interactions and maintaining smooth front desk operations.
Key Responsibilities
- Customer Service Excellence: Deliver outstanding service with a friendly, warm demeanor, enhancing guest satisfaction.
- Communication: Convey information effectively, address guest inquiries promptly, and communicate clearly with guests and team members.
- Problem-Solving: Assess situations quickly and resolve guest concerns efficiently.
- Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
- Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.
Qualifications
- High school diploma or equivalent; hotel or related experience preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
After an initial period, full-time employees are eligible for a benefits package including:
- Daily Pay options
- Medical, Dental, and Vision insurance
- Disability Income (Short and Long Term)
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
About the Property
Extended Stay America – Newport News - Yorktown is a new addition, located 20 minutes from Yorktown, ideal for long stays, fishing trips in the York River, or temporary housing needs.
Additional Details
- Seniority Level: Entry level
- Employment Type: Full-time
- Job Function: Management and Hospitality