Bilingual Service Writer (Spanish/English)
Mark Wahlberg Chevrolet - Columbus, Ohio, United States, 43228Work at Mark Wahlberg Chevrolet
Overview
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Overview
Core ValuesHonesty and IntegrityRespectfulFanatical attention to detailTeam PlayerFun & Enthusiastic
BenefitsMedical, Dental, Vision, Short and Long-term disability, AD&D and Life InsurancePaid Time Off and 401k with Company matchPaid training and real career growthCompetitive compensation packageEmployee discounts on Vehicle Purchase, Parts, Service and More!
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriate
Qualifications
Fluent in SpanishHigh school diploma or equivalentValid commercial driver's license & clean driving recordAccredited training in service advisor skills, customer satisfaction and quality controlAutomotive service advisor experienceAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.