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Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

Raging Waters Los Angeles - Sales and Marketing Assistant

Roles & Responsibilities:

The Sales & Marketing Assistant supports the sales team in growing sales and day-to-day operations of the group sales department.

The ideal candidate is a highly organized, customer service orientated strategic thinker that is tech savvy with excellent writing and speaking skills.

Seasonal Position:

Sales & Marketing Assistant

The pay rate for this position is from $16.50/hour.

Tentative starting date: February

Roles & Responsibilities:

• Respond to and resolve customer inquiries via phone, email and CRM platforms

• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling

• Work alongside marketing and sales team to coordinate and execute integrated sales campaigns

• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution

• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback

• Create content for sales flyers and promotions, website information, and mailings regarding offerings and pricing each season, including email campaigns via Salesforce

• Promote and sell all aspects of group sales which includes non-catered groups, catered groups, online consignment, hard ticket consignment, and specialty groups

• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects

• Professionally represent and market Raging Waters Los Angeles at industry meetings, tradeshows and off-site events

• Oversee the execution of catered events at the park. Train and supervise admissions team members on ticket collection and customer service at catered pavilion events

• Create and print hard tickets for group sales, including both catered and non-catered events

• Assist with copying, filing and various other administrative duties

• Perform general office management functions, including maintaining copier with service and supplies, order office supplies, and general upkeep of sales office

• All other duties as assigned by leadership

Education and Experience:

• Public Relations, Communications, Sales, or related major is desired; Equivalent work experience will also be considered

• 1+ year of related experience highly desired

• Previous amusement park, theme park, or waterpark experience a plus

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with California Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from your scheduled shift

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers

• Must possess strong attention to detail and problem-solving abilities

• Ability to use office technology and equipment, such as PC, software, copier, and telephone

• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer

• Ability to stand, walk, and remain on feet for long periods of time throughout the day

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

Do not miss the chance to spark your career now!