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The UX Designer is responsible for the execution of UX deliverables. The UX Designer goal is to find UX opportunities and propose solutions that will contribute to the success of our client's digital products. The UX Designer works passionately having in mind the customer and our clients' goals. The primary responsibilities of the UX Designer include understanding customers and client's business, executing design-thinking exercises, architecting information, providing solution proposals, applying basic visual design practices, and preparing the proper handoff to developers. The UX Designer works integrated into a larger team and is capable of handling complex user experience deliverables efficiently under supervision from either a Senior UX Designer or a UX Lead, but also has proven ability to handle user experience projects independently.

You will:

• Work with Creative, Strategy, and Development teams to design recommendations for new design and functionality that maps to business, workstream, and account goals.
• Translate strategic insights and business requirements into targeted digital solutions across multiple digital channels and experiential spaces.
• Develop IA and UX deliverables including but not limited to: UX Audits, Heuristic Evaluations, Competitive Analysis, User Research/Testing, Sitemaps, User Flows, Wireframes, Annotations, Functional Requirements and UX-focused Quality Assurance
• Create and document user experiences by various means including diagrams, site maps, user flows, annotated wireframes, and prototypes.
• Provide functional design support for marketing campaigns through UX documentation
• Work with UX and other cross-disciplinary teams to review and update documentation and see through QA and Development production.

You have:

• Bachelor's degree (or equivalent)
• 3+ years minimum of client UX experience
• Agency experience highly desired
• Experience producing effective wireframes, design mock-ups, and prototypes to communicate ideas to others.
• Knowledge of cross-browser, cross-platform, cross-device implementation techniques.
• Figma proficiency essential. Additional experience with wireframing and diagraming tools such as Miro, Axure and PowerPoint are helpful.
• Experience and proficiency in responsive website design.
• Experience working with CMS platforms (i.e. WordPress, AEM, Sitecore).
• Experience working with modular, component-driven design systems.
• Experience with user usability testing (moderation or test design) is valuable.

What We Offer

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End-of-year closure days (not deducted from vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more...

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you're looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [redacted].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx