Capstone Real Estate Investments
Marketing Assistant
Capstone Real Estate Investments, Salisbury, Maryland, United States, 21801
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Summary
Under the supervision of the Community Manager, the Marketing Assistant's primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Marketing Assistants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To Community Manager, Assistant Community Manager, and/or Leasing Manager
Primary Duties and Responsibilities
Provide excellent service to all residents, prospects and visitors to the communityGeneral office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).Effectively lease apartments in accordance with budget guidelinesFollow Fair Housing Standards in all dealings with prospects and residentsConduct outside marketing under the direction of the Assistant Manager and the Community ManagerCoordinate the application review for each lease including credit and income verifications and background checksComplete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signaturesEnsure the condition of leased apartments prior to move-in, including a final inspectionFollow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documentsDaily Opening and Closing Procedures: Perform a daily marketing inspection, including the check (spruce up) of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag and sparkle kit Vacuum and clean clubroom as needed, if not performed by housekeeper Refreshments: Prepare cookies or provide candy, beverages, and coffee each morning. Notify Community Manager when supplies are neededRequirements
Minimum Qualifications
High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferredEquivalent combination of education and experienceKnowledge, Skills, and Abilities Required
Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experienceAble to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnelExcellent customer service, sales and negotiation skillsGood communication and listening skillsAble to speak effectively before groups of customers or employees of organizationAble to read and understand lease documentsAble to be an effective team player and interact well with othersOrganized and detail-oriented Patient, even-tempered and works well under pressureAble to read and interpret documents such as safety rules, legal correspondence, and procedure manualsAble to write routine reports and correspondenceAble to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Able to compute rate, ratio, percentage, discounts, and pro-rationsAble to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formEffective time management skillsAble to maintain confidentialityAble to follow directions from a supervisorAble to understand and follow posted work rules and proceduresAble to accept constructive criticismAble to work weekends or overtime as job requiresKnowledgeable in Microsoft Word and ExcelKnowledge in Entrata preferred
Working Conditions
Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.
Summary
Under the supervision of the Community Manager, the Marketing Assistant's primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Marketing Assistants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To Community Manager, Assistant Community Manager, and/or Leasing Manager
Primary Duties and Responsibilities
Provide excellent service to all residents, prospects and visitors to the communityGeneral office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).Effectively lease apartments in accordance with budget guidelinesFollow Fair Housing Standards in all dealings with prospects and residentsConduct outside marketing under the direction of the Assistant Manager and the Community ManagerCoordinate the application review for each lease including credit and income verifications and background checksComplete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signaturesEnsure the condition of leased apartments prior to move-in, including a final inspectionFollow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documentsDaily Opening and Closing Procedures: Perform a daily marketing inspection, including the check (spruce up) of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag and sparkle kit Vacuum and clean clubroom as needed, if not performed by housekeeper Refreshments: Prepare cookies or provide candy, beverages, and coffee each morning. Notify Community Manager when supplies are neededRequirements
Minimum Qualifications
High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferredEquivalent combination of education and experienceKnowledge, Skills, and Abilities Required
Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experienceAble to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnelExcellent customer service, sales and negotiation skillsGood communication and listening skillsAble to speak effectively before groups of customers or employees of organizationAble to read and understand lease documentsAble to be an effective team player and interact well with othersOrganized and detail-oriented Patient, even-tempered and works well under pressureAble to read and interpret documents such as safety rules, legal correspondence, and procedure manualsAble to write routine reports and correspondenceAble to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Able to compute rate, ratio, percentage, discounts, and pro-rationsAble to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formEffective time management skillsAble to maintain confidentialityAble to follow directions from a supervisorAble to understand and follow posted work rules and proceduresAble to accept constructive criticismAble to work weekends or overtime as job requiresKnowledgeable in Microsoft Word and ExcelKnowledge in Entrata preferred
Working Conditions
Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.