Purdue University
Student - Library Student Assistant
Purdue University, Hammond, Indiana, United States, 46320
Job Summary
MUST be an Undergraduate student at PNW enrolled in at least 6 credit hours
Please send Fall 2024 Class schedule for consideration
Library Student Assistants will provide excellent customer service to our patrons at the Library's Public Services Desk. They will assist students, faculty, staff and community borrowers in the operation of equipment, directional information and location of programs in the library.
Desired Skills
Excellent verbal communication skillsAttention to detailMust be able to demonstrate good judgement skills such as patiently seeking to understand customer's issue and/or situation with proper follow-up and communication of status update to supervisors in their absencePositive presenceCourtesy and tact with publicBasic knowledge of Windows operating systemMust be flexible and adaptable (shift may vary, weekend and evening hours required)Responsibilities
Serve as first point of contact at the front deskExplain and apply library regulations and policiesOpen and close library as scheduled and at times without supervisionMust be flexible and adaptable (shifts vary, weekend and evening hours required)Shelve, and shift library materialsShelf read, dust, and straighten the shelvesKeep desks, tables, and shelves clear of debrisResponsibilities cont'd
Troubleshoot and service
ComputersPrintersSimple scan MachinesPhotocopiersMicroform machines
Assist users with
Simple research questionsCheck library materials in/outPlace hold for library materialsUsing PurdueBorrow
Perform a daily check on computers in the library to ensure all are functioning properlyClean Monitors and keyboards
Maintain a secure and safe library facilityCheck database and online journal links on library pages for errorsReceive donations
Check the catalog for already owned and potentials for replacements due to wear and tear
Core Competencies
Must be able to demonstrate good judgment skills such as patiently seeking to understand customer's issues and/or situations with proper follow-up, and communication of status updates to supervisors in their absenceIdentify and escalate issues requiring urgent or immediate attentionDesign and put up new bulletins boards (WV)Help with CSC questions; password resets and simple fixes (WV)
Education
PNW Undergraduate Student
FLSA Status
Non-Exempt
MUST be an Undergraduate student at PNW enrolled in at least 6 credit hours
Please send Fall 2024 Class schedule for consideration
Library Student Assistants will provide excellent customer service to our patrons at the Library's Public Services Desk. They will assist students, faculty, staff and community borrowers in the operation of equipment, directional information and location of programs in the library.
Desired Skills
Excellent verbal communication skillsAttention to detailMust be able to demonstrate good judgement skills such as patiently seeking to understand customer's issue and/or situation with proper follow-up and communication of status update to supervisors in their absencePositive presenceCourtesy and tact with publicBasic knowledge of Windows operating systemMust be flexible and adaptable (shift may vary, weekend and evening hours required)Responsibilities
Serve as first point of contact at the front deskExplain and apply library regulations and policiesOpen and close library as scheduled and at times without supervisionMust be flexible and adaptable (shifts vary, weekend and evening hours required)Shelve, and shift library materialsShelf read, dust, and straighten the shelvesKeep desks, tables, and shelves clear of debrisResponsibilities cont'd
Troubleshoot and service
ComputersPrintersSimple scan MachinesPhotocopiersMicroform machines
Assist users with
Simple research questionsCheck library materials in/outPlace hold for library materialsUsing PurdueBorrow
Perform a daily check on computers in the library to ensure all are functioning properlyClean Monitors and keyboards
Maintain a secure and safe library facilityCheck database and online journal links on library pages for errorsReceive donations
Check the catalog for already owned and potentials for replacements due to wear and tear
Core Competencies
Must be able to demonstrate good judgment skills such as patiently seeking to understand customer's issues and/or situations with proper follow-up, and communication of status updates to supervisors in their absenceIdentify and escalate issues requiring urgent or immediate attentionDesign and put up new bulletins boards (WV)Help with CSC questions; password resets and simple fixes (WV)
Education
PNW Undergraduate Student
FLSA Status
Non-Exempt