Customer Service Conceirge - Fashion Island

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your RoleAs a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

What You'll Do

Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties

Swiftly manages escalated customer issues; partner with in-store leadership when required.

Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations

Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

What You Bring

Minimum 1 year of experience

Experience in customer service or hospitality industries with proven ability to effectively promote products and services

Familiar with and able to use retail and mobile technologies

Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays