911 Communications Dispatch Supervisor

CRESA is seeking a 911 Communications Dispatch Supervisor to join our leadership team for emergency response. Please apply by 6/22/24. This is a working supervisor in addition augmenting call taking and dispatch functions. Supervisors direct and supervise subordinate staff. Supervision includes, but is not limited to: assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management including evaluating work performance, coaching, mentoring and implementing corrective action for performance and conduct issues.Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any Dispatcher's work performed on a Supervisor's shift. Incumbents provide technical assistance to staff, training and major job reassignment to the 911 Operations Manager. Incumbents work under the general supervision of the 911 Operations Manager, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.see full job description on websiteRequirementsSupervise Dispatch personnel and plan work assignments to ensure that the Agency service and production expectations are achievedEvaluate shift operations through personal observation of dispatchers and recommend improvements or modifications to work practices and employee performance as appropriateWork proactively with staff to resolve performance or conduct issues at the lowest levelConduct employee evaluations, review and approve employee timesheets, investigate and resolve complaints or problemsIdentify issues and implement basic corrective actions to include oral counseling, oral warnings, discuss need for further corrective action with the Assistant Operations Manager and/or Human Resource Manager as appropriateCoordinate major incidents to ensure that proper notifications are made; assist in call handling if necessary and coordinates with Incident Command or the Duty OfficerPractice awareness of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically, during or any time after high stress and major incidentsRespond to law enforcement requests for information, monitor several public safety authorities to coordinate dispatching of services between two or more agenciesEnsure technical equipment is properly maintained, regularly serviced and functionalReview Police/Fire/EMS calls for compliance to protocol, citizen evaluation surveys, etc.Complete a variety of reports and correspondence relating to dispatch activities in a timely manner, such as investigations, inquiries or preparation of documents for court purposes including CAD reports, ANI/ALI reports, etc.In case of emergency or other necessity, transfer Operations to and set up the Dispatch Operations back-up center in the event of evacuation of CRESA's communication center.Participate on partner agency committees and task forces as assignedProvide support and mentorship to trainer/trainee teams with bi-weekly observations, one-on-one expectation outline, and document trainee/trainer performanceWork assigned overtime as neededPerform other related tasks and duties as requiredQualificationsMust be at least 18 years or older.Must be able to legally work in the United StatesHigh school diploma or equivalentAbility to work all days and hours, including overtime.Education and Experience - Any combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the essential functions of the job.Internal candidates must have successful completion of the probationary period of 911 Call Taker Dispatcher position plus two years of experience at CRESA.External candidates must have:At least two years of experience as a Supervisor, Lead or Acting Watch Commander within a 911 communications centerAt least three years progressively responsible communications dispatching experience in a comparable public safety communication centerProficiency with the State laws and regulations, equipment and programs utilized by CRESA is preferredLocationClark Regional Emergency Services Agency

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