Oktopost Technologies
Social Media Community Manager
Oktopost Technologies, Grand Rapids, Michigan, us, 49528
Are you obsessed with social media? Are you a content junkie who loves starting engaging conversations across media platforms? If so, Oktopost is looking for you!Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI).As a thought leader in B2B social media marketing, building a community of B2B Marketing leaders is an essential part of our marketing expansion strategy. In today’s world, social media has become accessible to all and not just a nice-to-have, it is a fundamental part of a CMO’s arsenal. The Social Community Manager will support and execute Oktopost’s social media marketing plans, bringing creative ideas and attention to detail with a deep understanding of our audience's needs and wants.Responsibilities
Work closely with the Marketing team to build and execute on the social media and community plansCollaborate with marketing, sales, customer success and HR to align contentDevelop content for a variety of social channels including LinkedIn, Twitter, Facebook, and InstagramLead and maintain Oktopost’s internal Employee Advocacy ProgramAct as the face of the brand across social media sharing B2B marketing knowledge with the Oktopost community and customer baseDrive internal use of Oktopost’s advocacy tool and engage with the team to ensure we are gaining the most reach and seeing ROI from the programCreate, write, and develop editorial calendars taking into account key topics, milestones and holidays for B2B Marketing executivesReview user-generated comments and posts in a quick and timely mannerRespond to comments, when appropriate, in order to foster an energetic and positive community, adding value to the user’s experience aligned with Oktopost’s tone of voice and the platform’s toneAssist in the creation of social media reports on a regular basis include an analysis of current social activity and future marketing recommendations based on trend dataUtilize Oktopost’s social listening tool to generate insightsOrganize work effectively and efficiently to streamline completion of projectsStay current on social media and interactive marketing trends and educate internal teams about the social media industry & trends, including the influencer/blogger spaceMonitor digital spaces and engage with customers to build and spread a positive brand image for Oktopost and foster communityOversee the delivery and smooth operation of webinars and podcastsRequirements
Recent experience managing social media communities and channels: LinkedIn, Twitter, Facebook and Instagram - mustWorking knowledge of Microsoft Office Suite, GSuite, or similar toolsStrong written and verbal communication skillsExperience in delivering and hosting webinars and podcastsConfident at speaking publicly and introducing online events to a large audienceUnderstanding of how content is written for social platformsUnderstand all forms of social media interactions (blogs, forums, communities, etc.)Understand basic principles, deployment, and reporting for paid social programs1-2+ years relevant experience with social media and content management (including internships)Ability to pull insights from social media data to make informed decisions about future contentAbility to work without supervision and an instinct for prioritization under a busy workloadAbility to multitask while demonstrating a high level of attention to detail and organizationAbility to work across departments, communicating creative messaging needs, as well as coordinating the production of creative assets to ensure on-time social campaign launchesPositive and friendly attitude with plenty of energy and enthusiasmFlexible and adaptable approach at all times
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Work closely with the Marketing team to build and execute on the social media and community plansCollaborate with marketing, sales, customer success and HR to align contentDevelop content for a variety of social channels including LinkedIn, Twitter, Facebook, and InstagramLead and maintain Oktopost’s internal Employee Advocacy ProgramAct as the face of the brand across social media sharing B2B marketing knowledge with the Oktopost community and customer baseDrive internal use of Oktopost’s advocacy tool and engage with the team to ensure we are gaining the most reach and seeing ROI from the programCreate, write, and develop editorial calendars taking into account key topics, milestones and holidays for B2B Marketing executivesReview user-generated comments and posts in a quick and timely mannerRespond to comments, when appropriate, in order to foster an energetic and positive community, adding value to the user’s experience aligned with Oktopost’s tone of voice and the platform’s toneAssist in the creation of social media reports on a regular basis include an analysis of current social activity and future marketing recommendations based on trend dataUtilize Oktopost’s social listening tool to generate insightsOrganize work effectively and efficiently to streamline completion of projectsStay current on social media and interactive marketing trends and educate internal teams about the social media industry & trends, including the influencer/blogger spaceMonitor digital spaces and engage with customers to build and spread a positive brand image for Oktopost and foster communityOversee the delivery and smooth operation of webinars and podcastsRequirements
Recent experience managing social media communities and channels: LinkedIn, Twitter, Facebook and Instagram - mustWorking knowledge of Microsoft Office Suite, GSuite, or similar toolsStrong written and verbal communication skillsExperience in delivering and hosting webinars and podcastsConfident at speaking publicly and introducing online events to a large audienceUnderstanding of how content is written for social platformsUnderstand all forms of social media interactions (blogs, forums, communities, etc.)Understand basic principles, deployment, and reporting for paid social programs1-2+ years relevant experience with social media and content management (including internships)Ability to pull insights from social media data to make informed decisions about future contentAbility to work without supervision and an instinct for prioritization under a busy workloadAbility to multitask while demonstrating a high level of attention to detail and organizationAbility to work across departments, communicating creative messaging needs, as well as coordinating the production of creative assets to ensure on-time social campaign launchesPositive and friendly attitude with plenty of energy and enthusiasmFlexible and adaptable approach at all times
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